XPOWER Manufacture Inc

Sep 24th, 2022

Great customer service Agustin Omar Manny Thanks you
Apr 14th, 2022

Big place and nice people
Jan 31st, 2021

(Translated by Google) I WENT FOR THE FIRST TIME AND THE SERVICE WAS GOOD AND THE MERCHANDISE I BUY AT A GOOD PRICE (Original) FUI POR PRIMERA VEZ Y EL SERVICIO FUE BUENO Y LA MERCANCIA QUE COMPRE A BUEN PRECIO
Jan 3rd, 2021

Leaving this review as a manager under the business owner. We reached out to XPower regarding a purchased air mover/kennel dryer that is still under warranty. We started using this dryer with ONE groomer when we opened doors end of January 2022. It started having issues within 1.5 months of using it. When we reached out to customer service, we were told by Edgardo that they would not pay for a prepaid shipping label for the unit (25lbs) and that we had to pay for shipping. We were certainly shocked as its still under warranty and most businesses would pay for shipping with that being certain. We paid UPS $151.05 for shipping. The owner spoke with a gal in upper management and the only suggestion she gave us/offered us was we GO BACK to UPS and get the unit back, get a refund from UPS and if we paid XPower 50$, they would send us a label. This was a mistake on their employees part for not informing us of this offer and we think they should pay for the shipping. The cost to ship the unit to them for repair is almost HALF of a brand new unit. Terrible first encounter with XPower customer service, we will not be purchasing any units from them in the future.
Oct 1st, 2021