Chase Bank

This bank is always super busy around 3pm up until closing time. There's going to be a huge line and they'll only ever have 3 tellers at the windows. The tellers are nice enough, I only ever come to do super basic stuff here. From what the other reviews have said, they recommend you go to another branch to discuss more serious things about your account with a banker. The machines usually work here, I haven't run into any problems on that end. Overall, it's okay experience if you're doing simple things, but I'm not sure about much more than that.
Mar 19th, 2024

Sep 17th, 2023

This branch is the worse Ive ever been. They made me wait for at least 20 min for no reason when there were at least five representatives chilling on the desks, the organizers said they were having a meeting when all they were doing was having lunch wt heck!! Dont they think ppl are in rush
Sep 9th, 2023

Today I went in hopes of being able to get a loan to refinance my car, when i walked in i asked the first person i seen for help she looked at me up and down and ignored me. Im not sure if it was because of the way i was dressed, or because of my looks. I waited around hoping that she would circle back and help me instead she began talking to one of her coworkers. I asked her if I could possibly speak to her manager and she just looked at me as if I were a joke and proceeded to say that there was no manager available that she had died yesterday. I proceeded to ask if there was anyone i could talk too like a supervisor and she continued to ignore me. Ive been going to this bank for quite some time so ive grown to know the staff and what role they play play at this bank. i could visibly see the manager going back and forth making no effort in assisting me. Ive been a loyal customer for over 20years i even have a business account with them and i have never experienced this type of discrimination. Overall i would not recommend this bank customer service is horrible.
Sep 5th, 2023

They put a hold on my boyfriends account for no reason. He had to talk to a banker. So we went in waited for an hour to talk to someone. The bankers weren't doing anything but talking to each other while customers were waiting. This bank has the worst customer service I've ever experienced. We just left.
Jul 26th, 2023