Verizon

A Long Review: Prepare yourself or disregard now. Verizon customer, for maybe 1yr or more, had AT&T previously. What's the difference? Who's network is most reliable? I had phone calls dropped with AT&T, yet their price was close to reasonable as they are expensive too. The thing is, adding lines is supposed to save you money according to their offers. However, if you choose to get a new phone or upgrade, due to paying on a phone for 12 months or more! You are left with the balance, so....what happened to your free phone, you might wonder? Oh, that was part of the promotion. You didn't stick to the promotion within the companies policies, so the phone is not actually free. It's just to save you a few dollars than outright buying it out. So what did I do, I paid off my $333 balance on my A53 as this phone was lost in the flood week of Cali and my observation is only suggested unless you have the money to do this, otherwise, use the Insurance. I bought the 512GB Samsung S24 Ultra through Verizon ($900 plus taxes included). Customer Service is magnificent. Yet, I Realized Samsung directly sales the S24 Ultra 1TB Unlocked for about a $1009.99 with 650 off included with my S22Ultra Trade in as it is Locked by AT&T) So about $110 dollars more for an Unlocked 1TB version , is worth it to me. So I took the 512GB back and waited for the 1TB from Samsung. PLEASE BE ADVISED: Samsung doesn't ship this out to have any delivery carrier hold it. There are restrictions, and I missed my delivery twice. If not received by the intended recipient signed and/or by trustee, they will ship back to Samsung! Fortunate for me, I had someone to get it for me as I was at work that week. Anywho, went back to Verizon and Viola, an Unlocked Owned outright Samsung S24 Ultra 1TB, no montly charges on account for phone, no fees, you save for paying up front though it's costly, You can upgrade readily and get your money's worth or so you think as with all things depreciation but these Ultras hold some price hence my trade in. Verizon has been consistently helpful, and though some workers act as distant worker bees, they always mean well. I suggest still going with what's affordable for you as I plan to keep this phone for the 7 yrs of updates Samsung offers. The titanium is grade 2 on S24 Ultra, while the iPhone 15 Pro Max is grade 5! Anyway, devices are expensive, so navigate within your means. Verizon has its pros and cons as any company. I don't want to agree with the One-star reviews, but this location sometimes the workers seem distant and if you are not diligent and delve deeper into the fine prints of things, you may find yourself stuck in a buy as I did with the A53 phone when not going back in time though I was warned I had a limited time initially. I enjoy their reliable service, but their prices are too high! Take care!
Apr 7th, 2024

Worst verizon ive ever been to very unhelpful and when I was asking simple questions on how long they can hold the phone I got attitude. When I went to leave the store the judgemental front desk person Bianka was incredibly rude she sighed and said geez loud enough to where I could hear it at the door as I walked out. I talked to her with respect didnt raise my voice if anything i trembled for a second and didnt say anything besides things about the phone. Even when walking in she helped another customer and held the door and looked at me like I shouldnt be there. I rearranged my whole day for this and shes acting like I put her out. Clearly shes not the best for front desk. Its not my fault I was told over and over it would be an hour long wait and have had to wait 3 so far. There was one other person who helped that was very nice and willing to look things up for me. My mom has been calling to help me as well and has been left on hold for an hour. The store isnt that busy inside to be on hold that long.
Mar 19th, 2024

Mar 17th, 2024

I went to the store with my mother to help her get a new phone on March 9th everything went great the agent was very nice and helpful only to find out she added an extra line to my moms phone plan without her knowledge or consent and also added two other perks to my plan she had already stated she didnt want added now she has to wait almost an hour for the chat agent to get it removed this is ridiculous
Mar 15th, 2024

Mar 11th, 2024