CJ Charles Jewelers

Craig Lazzareschi _{on Google}

Mar 3rd, 2023

While on a trip to La Jolla, I brought my 16 year old Panerai to CJ Charles for service. I brought the watch in without a box, just off my wrist. Yesterday, it was FedEx'd (overnight) to me in a nice blue velvet box with the receipt. Surprised about the box and very pleased with the service.

Doug Seabolt _{on Google}

Mar 1st, 2023

The employees at CJ Charles are very customer service driven.

Camille Dytan _{on Google}

May 31st, 2023

If I could give this place 0 stars, I would. My review is based on my experience as a seller. I called ahead to make sure this store purchases watches since I was looking to sell 2 Rolex watches from my fathers collection. I told the rep on the phone about the types of watches and was honest about not having boxes nor papers. They still said that was fine and they would make an appointment that same day so I can have it viewed by their buyer in store that day.
I kept my appointment and this was the first store I visited for these watches due to the great reviews they had online. Unfortunately it seems those reviews were only for buyers, and not those selling to them.
At first I was met with friendliness. No other customer was at the store so almost all of them came up to greet me and ask what I was there for. I met with the buyer in a few minutes and he checked the watches and asked some questions about the watch.
Everything seemed to go fine until he asked what price I had in mind. Knowing how these transactions go, I did my research ahead of time and also asked my father what his price point was. I did not want to throw out a number first though and instead put the question back on them as to how much they would offer. It started getting tense then because they would just refuse to say something and then instead now critiqued the watches to try to justify why they are not giving a price. After a while, the second buyer came by and inspected it. He then told me point blank that I should not have gone to them first and that they dont even need to buy these pieces. He also tried to point out that I was not educated with these pieces and told me to do my research. Lastly ended with when you get your best offer, then you can come back to us with a number but we are not going to give you a buy price.
Useless waste of my time and trip to La Jolla for a supposed reputable business. I felt so degraded after that meeting since I just packed up and left and they just ignored me after that point. Gone was the friendliness initially received since they basically embarrassed me while every one of their sales people on the floor saw/heard what happened.
Maybe they are good for when you need to buy pieces (but arent all sales people that way?) but steer clear of this place when you want to sell good pieces. They will not be honest with you and just waste your time.

Jp Z. _{on Yelp}

Dec 17th, 2022

This place has amazing customer service and the staff has great product knowledge. The Cartier watch I wanted was not in stock when I arrived but Gracie had the watch delivered to me from their utc location within the hour. While my wife and I waited Gracie showed me other watches that fit the style I was looking for. Gracie answered all my questions, she was very attentive, offered water to both my wife and I and was always willing to help and made sure I found the watch I wanted. At the end I ended up buying the Cartier watch I originally came in for. Before we left, the whole staff and management came out to make sure everything went perfect and they all congratulated me on my purchase. I highly recommend this place to everyone and I will definitely be back next year to buy my Rolex.