Odyssey Pain Center

Yelena Yermilova _{on Google}

Feb 13th, 2019

Unprofessional and irresponsible staff. I've never dealt with such a horrible customer service, very bad for business. They never call back when they promise, person in charge of authorizations do not give any updates, moreover she never starts authorizations on time, you have to call to check if she sent the request to your insurance. I called about a flu shot(my insurance covers it if it's given by my PCP only.) Called their office and have been told that they ran out and that I should call back to my insurance company. Insurance clarified that PCP had to write a referral. I called back to the office and they had no idea how to proceed. They kept on saying how they ran out of it and I think they said they were using what they had since last year? I still have not received a flu shot nor have been told when (or how) it will be paid for. They told me they will call me back after lunch the next day and it's been 4 days. Save your time, find another Medical Group that is covered by your insurance.

Judy Jean _{on Google}

Nov 13th, 2018

I would give the Laguna Hills branch of this practice. -1 star if I was able. This is the most unhelpful medical office I have ever had to deal with. They do not return calls, left me on hold for 20 minutes, then said they called in a prescription when they didnt. If you are an elderly patient or have an elderly parent looking for a doctor DO NOT deal with this practice. Actually no one should have to deal with this.

Ali Hajihashemi _{on Google}

Mar 14th, 2018

They have absolutely no respect for your time. No one cares how long you are waiting post your appointment time. Stay away from this practice.

Phaedra Widney _{on Google}

Feb 14th, 2018

When you call the phone either rings and rings or they answer and you are placed on hold for extended periods of time. Appts always run late. Drs not very friendly or helpful like they are too buys to given you their time for too long. Too many patients and too many drs in the office to feel like anyone even knows you. They treat you like a number not a person. Would not recommend either office.

Mimi Schmiffy _{on Google}

Jan 16th, 2017

Dr Marlene Yacoob!!!! She goes the extra mile and has the compassion most physicians preoccupied with running their business lack!