Tuttle-Click Ford Lincoln Service & Parts Department

Given I had an appointment and arrived on time, for a simple annual maintenance service, oil change, tire rotation, and multipoint inspection, this required over 90 minutes ( should be less than 60 minutes )! If they are overbooked, they should reschedule before the customer arrives. I will consider other dealerships. The customer service at the shop is good.
Jun 12th, 2023

Pedro Rodriquez in the parts department was and is a wonderful, courteous, polite, very knowledgeable parts manager! I have been there to buy parts for my F-150 and he is great to work with!
Jun 2nd, 2023

These guys were very helpful. Tim in service was great and communicated everything to me. I recommend them for service!
May 22nd, 2023

Apr 22nd, 2023

Iv taken my truck into the service department a few times over the last few years. My service advisor was Kevin Osborn and he recently left the dealership. Kevin was always a nice guy to work with, but since he left it has been almost comical how difficult it has been to call and get ahold of the service department to make an appointment. Iv called 4 times now all with separate issues looking to bring my truck in. Each time I get the receptionist who tries to transfer me to an available advisor. I have left a voicemail all four times asking to bring my truck in and I never receive a call back. Iv since started taking my truck to Laguna Woods Auto Repair for anything non-warranty related. To anyone reading this, good luck getting ahold of a Ford service advisor.
Mar 13th, 2023