Great Park Dental

Nic V. _{on Yelp}

Apr 22nd, 2021

Unbelievably poor experience here. I had to have some work done, which required fillings. When the work was done, even with the numbness, I could tell that my bite was off, and the fillings needed some adjustment. Dr. Lu's assistant told me to wait a few weeks, because I was numb. I repeated that something didn't feel right, and was told to be patient and wait for the numbness to wear off. Later that evening, as the numbness wore off, my bite was not touching on one side of my mouth, and I was very uncomfortable, and had difficulty chewing food. When I called, the staff immediately got very defensive, and was in no way professional. Two days later, I went back in to have the adjustment done. As the work was being done Dr. Lu nicked my lip with the tool she was using. As opposed to acknowledging the accident, she told me that my lip split... the feeling of a drill scraping your lip is much different than your lip splitting. As I was leaving, I calmly told her that she nicked my lip, and that it did not split. She began to insist that she take pictures, and argued that she did not nick my lip. Repeatedly. She said it over and over again. I then explained that I was upset that I told her assistant that something didn't feel right on my initial visit, and they made no effort to correct it on the first visit. By far the worst dental experience I've ever had. There was also no apology at any time.If things don't go as planned here, the customer service is terrible.

Tiffany L. _{on Yelp}

Sep 12th, 2020

We have been going to Dr. Lu for 5 years and we couldn't be happier. From the receptionist, Vasu, to the dental assistants and Dr.Lu, we always feel like VIPs. Making appointments are always easy. Vasu makes it easy and she is always accommodating to our schedule. Our 2 little boys (5 and 6 yrs old) look forward to their appointments. They are so good with kids. Equipments are modern and the office is clean. When we needed something done, Dr.Lu can give couple options depending on your budget. My husband is currently aligning his teeth with Invisalign and then will get an implant. I have gotten a couple of crowns done. We are extremely happy with the service here!

C Mok _{on Google}

Nov 15th, 2019

Dr. Lu was very knowledgeable and the staff was very friendly. Overall the service was great and the office was state of the art. Would definitely recommend this dental office.