ASICS America Corporation

A Japanese shoe company isn't answering their phones or processing orders "in observance of Columbus Day. Do you take Pearl Harbor day off also?
Sep 10th, 2023

I NEVER received my package that states was delivered yesterday, Wednesday, 5-17-23, at 1134am. When I checked the tracking is when I discovered that it said it was delivered, showing the correct address and on Radnor but NO PRODUCT. I have 4 doors, I have checked each one and spoke to my neighbors, still NO PRoduct. I have a camera system and there was no delivery to my home. I went on to my Amazon account attempting to resolve this issue and was advised that I had to contact the seller, well, here I am, and now informed that your company will respond within 48 hours, NOT ACCEPTABLE. I attempted to call your company and heard the same recording for 10 min before I was disconnected. I am a nurse who works long hours, I have purchased ASICS for years because I feel it's an excellent shoe, however your customer service is worse than poor. You dont send your product until the money is received, I should be able to speak with a human being when I have a concern, complaint, or for any reason. I will NEVER purchase your product again because of the lack of customer service. When I do get a response, I will be requesting a refund and I will be advising coworkers, friends, family, and social media of your your practices...
May 13th, 2023

YOU'LL BE SORRY if you place an order from this company and need to contact their "customer service." It is more like "Customer Denial": You (the customer) are automatically wrong. I assumed that I would be getting the best value by dealing directly with Asics online store, rather than a reseller. Definitely not. My experience with Asics by "going to the source" encouraged me to switch brands, as in I've bought my last pair of shoes from this company. Read my star rating as: minus 1 star.
Dec 20th, 2022

Stay away from this company. They wont honor their warranty and wont let me post the below review on their site. FInd a different shoe company I have owned Asics for over 10 years. They have always been great. In March 2023 I bought a pair of walking shoes. The left one had an issue with the heel padding after 2 weeks and only wearing them a few times. I called customer service where they immediately denied my claim as abuse to the shoe. They didnt even ask for a pic and didnt see the shoe. Im not sure what abuse I could have done that rapidly that didnt impact any of the previous pairs I bought. I had to push for them to review my claim and they then said I was out of the warranty period. When I questioned this, they went back to the abuse claim. After looking into it, I found many others posting issues with Asics heel padding and Asics denying their claim. Do yourself a favor and find another shoe company. One that actually cares about their customers .
May 7th, 2023

Wow, I am blown away by how badly this company is reviewed, I truly had no idea. I have 2 pair of Kayano 27's that injured my toe from the attached pics you can see the stiff and rigid edge in the toe box. The defect is VERY obvious but their subjective warranty found nothing wrong... Hmm, who does that decision benefit? Don't take my word for it, use ANY other running shoe, press on the toe box and there will NOT be a stiff and rigid edge. If you think these reviews are bad, you see their BBB rating(s), they're abysmal. I believe their corporate address is 7755 Irvine Center Dr, Suite 400, Irvine, CA 92618 which was NOT EASY to find, I guess if you don't want people to know, hide contact info as best as possible. Besides disputing the charge with my credit card company, I have filed a complaint with the Consumer Product Safety Commission AND the CA Attorney's General office. I am a LONG TIME ASICS user and this is the 1st time I've ever encountered such a problem and now understand how utterly useless using their customer service is and the return policy is a complete joke, unused, unworn AND tags still have to be attached, plus shipping slip AND ALL original packaging, how are you supposed to even know if you like them if you can't try them on and wear them even for 5 min's??????
Feb 21st, 2023