PM united

Always helpful and professional and friendly.. Gives me discounts for being a loyal customer and always willing to help out with anything! Everyone is wonderful..So much that they deserve a,"Starbucks! Willing to take my Postal boxes too.."
Mar 26th, 2024

Great service and far better than the post office
Mar 24th, 2024

Mar 20th, 2024

We had a very bad and stressful situation here recently, all due to.the carelessness of an employee - Sierra. She was asked to forward important mail via guaranteed UPS air overnight, in a specific package so it doesn't get lost, as it has in the past from this place. We tracked it the following morning and there was no information about it whatsoever. We called and she picked up. We explained the situation and she was extremely unprofessional, refused to help, refused to hand the phone over to anyone else who could help and just said to call customer service. We called again, and again, she picked up, refused to help, refused to hand the phone over to anyone else there who we know by name - we have been doing business at this location for several years - she just threw in inappropriate, unprofessional comments and hung up. We called again, and no one picked up - it rang and rang, then went to voicemail. We reached out by e-mail and called a fourth time, and she finally reluctantly handed the phone to another employee, who did spend the time to look into the matter, and informed us she did not send it overnight, or put it in the larger package, so at the moment, it is lost. If someone there doesn't know the difference between ground or overnight, lacks so much common sense and professionalism that she refuses to help, refuses to get another employee to help, takes no responsibility for her actions - just cares about throwing in rude words after causing so much unnecessary stress for a customer and business owner, they have no business working for UPS. Horrible experience.
Mar 17th, 2024

The most important reason is the service we received. My 1 yr. old was got her passport picture taken and it was not an easy task. Sierra was very patient and kind. Thank you.
Mar 11th, 2024