Free People

Bell M. _{on Yelp}

Dec 11th, 2022

This location is awful... I went in this last weekend to return a pair of sunglasses I got two weeks ago. Initially when I had bought them, the lady at the front desk asked if I wanted to wear them out and I said yeah sure, why not? She proceeded to remove the tags off the sunglasses which didn't seem like a problem at the time considering I had just bought them and had all the intentions of keeping them. When I went in this last weekend I had the receipt in hand ready to return the pair thinking it would be no problem at all. I walk up to the front desk to two women, both blonde, one middle aged who I assumed was the manager, she ended up being the woman who made my experience here so so bad. I happily walk up letting the two women know my situation, receipt in hand ready to return. Instead of even asking for the receipt or anything about the return, she immediately shut me down saying their policy is absolutely no returns without the tag. I let her know that one of her employees was the one who removed the tag without even telling me I wouldn't be able to return them.... She looked at me like I was stupid and just continued to say "Yeah, no there's no way sorry hun." No remorse at all... She never even asked to look at the item or the receipt. I left the store with the worst taste in my mouth & started to cry on my way out because I didn't expect to be greeted with anger and complete rudeness. Later that day I called the Long Beach location and told the lady on the phone my situation. She let me know I can come on down whenever I'd like and return the item, regardless of the tag or not. As long as I had my receipt... Whoever runs the Huntington location should be more weary of who they hire. It's such a bad look for the brand and i'll never forget how awful that experience was. I look forward to going to the Long Beach location to get my return!!!

Veronica Filippelli _{on Google}

Oct 20th, 2022

Love this store

Jason W. _{on Yelp}

Oct 10th, 2022

Good store Great items. Friendly staff Lots of options25 more characters away this is lame.

Andrea Roberson _{on Google}

Oct 7th, 2022

What can I say except I rarely shop anywhere else. Online and especially their gorgeous brick and mortar in PacCity, HB CaThe sales staff know me by name!! Im obsessed AND ADDICTED!!