SureStay By Best Western Hollister

Noisy due to road traffic.
Apr 4th, 2024

I travel quite frequently for work and I've stayed in many different hotels. This is not the worst I've been in, but not the best either. I'm a diamond select member with Best Western. I'm not picky as long as its clean, quiet and bed bug free. One star for the location and quietness and one star for customer service. I stayed here a few times out of convenience for work. Rooms are outdated with old carpet, bathrooms need to be revamped and towels need to be replaced. The towels are practically see through, beyond rough like sandpaper and heavily stained to the point they're no longer white but almost tan. During my last stay, it rained and I was on the first floor. I came in and the place was crawling with huge pincher bugs/earwigs. They were on the walls, in the carpet and in the bathroom. They definitely need to reseal their doors to help keep pests out. The tubs looked stained/moldy to me. I wore shower shoes. I can't speak on the breakfast, because I never ate it. The beds and pillows weren't that great but good enough to sleep on. Location is up the road from starbucks, taco bell, mcdonalds and some other places. Overall, I give it 2 stars. Don't come here with high expectations and you'll be fine.
Mar 21st, 2024

Very
Jan 19th, 2024

This is not a 2-Star hotel. Unless you're on an extremely tight budget, or are looking for a place to sleep for the night instead of your car, keep away. I highly recommend that you give serious consideration to the other lodging options in the area. They have got to be better than this place. The towels were worn and rough. The washcloths were actually STAINED. The towels were well past their service life and should have been replaced long ago. On our king size bed there were four small square pillows. When you sleep you have to keep your head perfectly placed in the center of the pillow and theyre useless for comfortably propping yourself up to watch TV in bed. As bad as the above, the worst part was that our door would not latch in the morning after we opened it. I pushed as hard as I could to get it to latch to no avail. I reported the problem to the front desk and it apparently was a problem that maintenance had already tried to correct prior to our arrival. We checked out before maintenance attempt to fix it again because we couldnt wait to get out of there. In summary, this hotel is not up to the standards of Best Western. The quality and experience are more akin to a Motel 6/Super 8. Needless to say, we were very, very disappointed with our stay and WILL NOT stay at this hotel in the future.
Dec 29th, 2023

Sure Stay? More like Sure Sucks! Welcome to the most handi-cap unfriendly place to stay ever. I'm not speaking of shower handles or doors that a wheelchair can fit through, this is on more of a anti-human level. Had some business in Hollister. Planned on staying there one day, family got the flu real bad & ended up staying a week. I have a crippled wife & an autistic 20yr. Old son. Suffered high fever for days. Can't recall it all. At 4a.m. one night manager knocks on door stating that there were complaints of someone knocking on door loud. I told him I couldn't recall. Said I was sorry if so & that we were all running high fever, Told me not to lie or argue with him & that he would call police & have us removed. I said sorry & he left. The next morning I dragged myself to the office to extend as my son was sicker then ever, & was told that I was on the "do not extend list & must leave. Despite my plee. So I dragged my sick family to the car & cleaned up as much as possible before going for deposit. I always usually check bedding & towels & prewash any thing as necessary, as my son sometimes will get a little spot of ca-ca on the sheet, or drop a towel on the floor & it gets black marks on it. But could not this time as I was soo ill. When manager (jerk) returned from scouring room with fine tooth comb, he told me "sign this", and told me he was returning 56.00 of my 150.00 as there were stains on the sheet & towels, & that my wife only reported two guests & my 20yr. Old son made three. I was under the impression that anyone under twenty-one stayed free. We are platinum members by the way. So, I signed, said" thanks for stickin' it to me, my crippled wife & autistic son & left very upset. Please,in support of all disabled persons everywhere, do not support this establishment. Someone must stand up for us! Thanks for your time & consideration. Power to the people. A little Love & kindness could have remedied this whole situation. Stacy Smith
Dec 8th, 2023