Providence Primary Care - Hawthorne

I shouldve trusted the other reviews and Im writing this as a warning to go at your own risk. I went in for a physical and came out with a fat bill. Im having to spend time calling everyone to get my bills sorted out.
Mar 24th, 2024

Wow. What's wrong with the scheduling person. It's like she's making me feel like I'm begging for an appointment. So rude! I don't even want to see the doctor here.
Mar 11th, 2024

Just called this office to schedule a new patient appointment, and right from the start the scheduling team had an attitude. She asked me what insurance I had told her I had 2 and she proceeded to ask me again which one was my insurance, told her one was thru my employer and the other was thru my husband. Then she continued giving me attitude, so I decided to tell her I won't be proceeding with an appointment because I didn't like her attitude and she just said sure no problem and hung up and as I see I am not the only one with this problem I see other reviews being the same thing. Only reason why I am attempting to go thru this medical team, is because the neurosurgeon is in providence and I need to continue my treatment. I guess I will have to find another neurosurgeon as well.
Feb 11th, 2024

Nov 28th, 2023

I had an appt at 4:15pm. I was told to arrive at 4pm and I arrived at 3:56. I was told to fill out my forms and wait to be called. Waited until 4:40 to go to the reception and advise that I had not been seen. Cathy/Kathy, whom I thought checked me in, never did. My doctor went home and nobody came to notify me because the receptionist didn't do her job properly. I wasted an hour of my time and still never saw a doctor. Cathy/Kathy's reason? "We are understaffed". Needless to say, I will never visit this rinky dink clinic as the receptionist can't even check people in properly. Don't bother calling the number after hours because that's for "emergencies" only, which they don't treat anyway lol what a joke!
May 10th, 2023