Farmers Insurance - Morena Flores

Nov 12th, 2023

Mar 30th, 2023

Morena Flores was the one who helped me get insurance for my 2 cars. She is an extremely professional person, she seeks the well-being of her clients, not her own. Thanks to her I have excellent insurance, previously I was with another company which paid much more per month, and Mrs. Flores helped me have insurance with a price much lower than what I paid.
Dec 30th, 2021

Morena has been the best agent I've had. she is very helpful and accommodating.
Dec 8th, 2021

Weve had homeowners insurance with Farmers for 2 years. At first of course she was very nice and pleasant and would return our calls and emails, even on the weekends. When I finally paid attention and realized that my premium was increasing by like $400 each year it got my attention. So I shopped around and got a WAY better deal with a lot more coverage for $1100 less a year. Being that we got referred by a family friend I believed we were in great hands and trusted her. WRONG! I asked her abt the high increase each year and she said because I had replacement cost but I didnt really need that. So I asked her why would she add it then? She said because the mortgage bank required it at closing. So she offered to remove that to make my premium go down so we can stay with them. I told her that I still have the same mortgage company wouldnt they require it? She said not anymore. Huh?! Anyways, I decided to still cancel and she requested an email that I did send to her and I never got a reply back on the next step. We called her and all of a sudden shes too busy to talk. I was furious being that I was already bothered by her taking it upon herself to add coverage we didnt need and we could of used that extra savings. I called Farmers customer service line and the rep cancelled my policy with minutes and let us know that we would be mailed our refund. Something that Morena could of said and done the first time around. Never again! Dont use her!!!
Dec 10th, 2020