PetSmart

Jun 22nd, 2023

May 1st, 2023

It is great petsmart have such kind and helpful employees such as Stacey. When I entered the store , I found the service center did not transfer my info about my dog, but never entered my appt. I was truly not happy. Stacey a very kind soul Corrected all that needed to be done. Took my dog in and was amazing With him and also was understanding with me. To pet smart , Stacey is a true love Of her care for our pets. But a asset to your company. Thank sincerely Paul.
Apr 10th, 2023

If you buy anything here sold as "new," CHECK TO MAKE SURE IT IS ACTUALLY NEW *AND* HAS ALL OF ITS PARTS. Manager lost me as a customer today. After purchasing an item, I discovered it was previously used: it was full of dog fur and missing a part. Unfortunately, no other items (of that size) were in stock. I checked another box (of a different size) on the shelf out of curiosity and found the same thing. It was only after checking a (seemingly untouched) third box that I discovered that the part was missing from the first two boxes; store staff were unaware anything was missing until I discovered what was supposed to be included. Manager offered the standard 30% discount for an item in this condition (used, covered in fur, and missing part). If it had been sitting on the shelf that way - and I didn't have to discover the issue myself *after purchasing it* - I would have been happy with the standard discount. But given the situation, I asked for a 50% discount (a difference of literally $10) to say "we're sorry for the inconvenience," but the Manager wouldn't budge. Why she thinks that the standard discount, given to anyone, is appropriate is beyond me. This PetSmart location will be the last place I go to for our pet products.
Apr 2nd, 2023

If you buy anything here sold as "new," CHECK TO MAKE SURE IT IS ACTUALLY NEW *AND* HAS ALL OF ITS PARTS.Manager lost me as a customer today. After purchasing an item, I discovered it was previously used: it was full of dog fur and missing a part. Unfortunately, no other items (of that size) were in stock. I checked another box (of a different size) on the shelf out of curiosity and found the same thing. It was only after checking a (seemingly untouched) third box that I discovered that the part was missing from the first two boxes; store staff were unaware anything was missing until I discovered what was supposed to be included.Manager offered the standard 30% discount for an item in this condition (used, covered in fur, and missing part). If it had been sitting on the shelf that way - and I didn't have to discover the issue myself *after purchasing it* - I would have been happy with the standard discount. But given the situation, I asked for a 50% discount (a difference of literally $10) to say "we're sorry for the inconvenience," but the Manager wouldn't budge. Why she thinks that the standard discount, given to anyone, is appropriate is beyond me.This PetSmart location will be the last place I go to for our pet products.
Mar 4th, 2023