Best Western Plus South Coast Inn

Gary Farrall _{on Google}

Mar 23rd, 2024

Me and my spouse checked in on Saturday March 30th for one night as we booked a king room with a courtyard view. The two employees (did not get his or her name) put us in room #125 facing a parking lot. They told me that it was booked that way! Ohh really I asked? As I showed them the booking information that said king room with Courtyard view! They said all three courtyard view room where sold out! Oh first lie, as they did get the reservation correct after all! Humm that's lie #1
Ok so we checked Into room 125 and noticed that the AC/Heater was not working, called the front desk and they said a Houseman would come and fix that, which he did about 30min later. Later that evening the heater came on and it sounded like a freight train engine! I called the front desk asking for a room move due to the noise and was told the hotel was "sold out!"
Here comes lie #2. After I was told the hotel was sold out I called the hotel on my cell phone asking if I could make a reservation and the price please? The same person I talked to that said the hotel was sold out, said yes we have rooms available and quoted me the price! The employees could basically care less about our stay and after reading reviews it's definitely not the first! ALL employees at this location and I'm sure management as well need to take a class about being honest! And how to treat the guest staying at the property.! They clearly do not know how to do that AT ALL. After the next door neighbors came over asking what the noise was and letting them know it was the AC unit but it could not be fixed. I turned it off and we left the hotel to a much nicer hotel in the area that was quiet and peaceful with employees that actually care!
You could not pay me to stay at this location. A copy of this has been sent to the corporate office in Arizona asking for a full refund at the expense of "this property' not the booking agent!..
The "owners" response is lie #3 as owners do not respond to reviews.
Lie #4 is there was one (1) reservation just talked to travel company.
Lie #5 AGAIN the owner says the hotel was sold out of that type of room but if you read above after calling myself a courtyard room was available and the price was quoted!
So now maybe the "owner" that responds need to take classes on customer service and honesty as well!!
DO NOT STAY AT THIS PROPERTY THEY DO NOT CARE!