British Swim School at 24 Hour Fitness Glendora Sport

I am deeply disappointed with my recent experience at the 24 Hour Fitness in Glendora, CA, which necessitates this review. Without my consent, the gym renewed my membership and charged $243 to my account. Unlike the previous year, I did not receive any courtesy call regarding this renewal. When I discovered the charge and called on Sunday, 11/26/2023, to request a refund, I was informed that no managers were available. The service representative assured me that she would notify the management the following day, which seemed reasonable at the time. However, my attempt to confirm the refund the next day was met with an excuse that the management was too busy due to Cyber Monday and could not address my concern. I was told that I would receive a callback the next day, which to me was unacceptable. This lack of prompt response and apparent disinterest in resolving my issue was frustrating. It led me to contact another branch to seek assistance. Remarkably, the representative at the other location, after consulting with his manager, resolved my issue and processed my refund within minutes a stark contrast to the Glendora gym's claims of being too busy. While some staff members at the Glendora location are commendable for being friendly and approachable, the management team's negligence in rectifying their errors is unacceptable. It's disheartening that I had to rely on another gym to clean up a mess that should have been managed by the Glendora team. This experience has significantly eroded my trust and satisfaction with the Glendora 24 Hour Fitness center. Before signing a membership with a home gym, do your research, make sure that you're dealing with individuals who have your best interest at heart. If they don't, go and sign up at a different branch.
Nov 29th, 2023

Old machines ab machines suck here to many highschool kids
Nov 28th, 2023

Nov 21st, 2023

Great location
Nov 8th, 2023

Oct 30th, 2023