Le Papillon

Sep 27th, 2023

No wonder why this store has so many bad reviews. I wanted to exchange something that I got as a gift but they said they cannot exchange because its seasonal item. The item was not seasonal for sure because when I went to store there was no sign that showed the item was seasonal. My gift was not even Easter or Christmas item. The workers there ( including the owner) were sitting and having coffee. The owner was very rude. When I entered, they didnt even greet. Very unprofessional people. I will never waste my money to buy something from their store.
May 11th, 2023

I really liked one of the tables and I am a senior managing ER nurse so, although expensive, could afford it. That said, I was on my way to meet some coworkers at chicken place and had on my scrubs. I say that because I don't like going into ANY store where I feel I have to pull out my badge/credentials to allow an arrogant sales person to decide if I am deemed worthy of any service (go to Beverly Hills for this type of attitude...hard pass).. I parked on Harvard Street (rarely do this) and never noticed this store before (always park and walk around neighborhoods to discover the gems) but something caught my eye so, I went in. On the positive side, I love the merchandising and assortment of this store. The place is small but full of what seemed to be a plethora of unique and interesting pieces to add flavor to a room. Sadly, I was not able to peruse more than a few seconds because I was rather rudely approached by a woman that looked like she owned the place (?) telling me they were closed. Now, keep in mind it said they were closing at 7pm but I was there at around 6:50. Had she not essentially pressured me out the door, I was in the market to buy a few things and at very least would have noted to come back another time (I don't live far). I also think these are terrible hours for a Friday night (closing at 7pm) but c'est la vie. My advice is to not be so abrupt. Learn how to be hospitable to customers instead of barking at them. Do better and your ratings will get better. A lot of people romanticize owning a boutique store but forget that you can have a great location and product but the people inside are what makes the store and brings customers back. Lots of choices out there and people support (or not) with their wallet. Good luck.
Apr 13th, 2023

This one of the worst stores ive been too. First of all they never gave receipts and have a zero return policy even if its their fault. The owner is incredibly rude to not only customers but even workers. If I could give a 0 star I would, 0/10 I would never recommend this place to friends or family.
Mar 20th, 2023

Yikes. Couldn't believe how bad the customer service was, came here to see and looks like plenty of people have already said what I came to say. Unfortunate because they have seemingly wonderful gift products, I just couldn't compel myself to spend money some place that felt like they had no interest in me even being there. GOOD LUCK.
Feb 26th, 2023