PS Business Parks Inc

Apr 8th, 2021

Mar 19th, 2021

"Unfortunate customer relations bungle on the part of PS Management" Yesterday, after 35 months of renting three large lockers & after spending over $25,000.00 to this company, I asked the on-site manager if she could give us a 2 day cushion in emptying the third locker as I am disabled and had logistics issues in getting a couple of strong youngsters to finish the job till the weekend. She noted that their company policy would not allow her to do that but because I had been such a valued customer for so long, she volunteered to call her district manager, Dan Frohock, to see if he would authorize an exception. I was filled with optimism for the five whole minutes it took her to return my call. He said no. I then spent three hours trying to speak with anyone in CA at their corporate office in an attempt to find a real person who valued good customer relationships. Those three hours would have been better spent playing miniature golf. It is unfortunate that there is an absolute inability of any management personnel to recognize that not only can exceptions be made, but that there are times when it would just be the right thing to do. Now instead, Public Storage has a long time customer who will not endorse them to friends, will not sing their praises and will never do business with them again. But I will devote myself to making sure that EVERYONE I know understands that they should never give any business to Public Storage. It's simply a shame. (It should be noted that the on-site management, Maryann, cannot be faulted here. It is the completely tone-deaf corporate management who doesn't care about good customer relationships and cannot see the benefit of "word of mouth", even in today's world. It's no longer just the guy on the corner, but we each now have a platform by which to convey thoughts and ideas to others instantly and en mass.) ******** Late development (22 hrs after original post): An amended review is likely in the next few days as Corporate Management has reached out. Stay tuned... ******** Well, as a result of this review, Dist. Mgr. Dan Frohock reached out to me. After reviewing the circumstances, he generously agreed that his initial decision was made hastily and without any such review. As such, he rescinded his decision in order to give us the extra two days. Fortunately, we were able to empty the locker in just one day and I had already decided to post an ammended review when another call was received from Mr. Frohock. Unfortunately, it was not just a follow-up to confirm the account was closed but rather, another ill-advised managerial decision making any good will they had previously fostered completely moot. It seems that in spite of his decision to provide this one day cushion to a long term customer, because the account was closed on the 1st of the month instead of the 31st, they now require a check for the full month rent only to facilitate the cutting of a refund check that they could then mail back to me. How in the world did this clearly illogical step sound like a good idea to anyone??? After having apologized for the considerable inconvenience this company instigated, a decision that imposes further inconvenience can only be viewed as a bad idea. They've managed to put the chain back on the bike, only to come back and flatten one of the tires. And while I fully understand the importance of accurate bookkeeping, having processed accounts receivable for years, I also understand that every system has a managerial override for just such occasions. It's truly disappointing that such blatantly poor customer relations decisions keep coming from those tasked with preventing & resolving such issues. So now, I am awaiting a call back from the Senior District Manager, James DeMarco to address yet another self inflicted wound to this company's reputation. I sincerely hope that my next post will be to reflect a resolution and not a furtherance of my now escalating frustration.
Sep 1st, 2018

Ok
Oct 27th, 2016

My company DV411 leased a PS Business Parks office space at 5853 Uplander Way, Culver City CA, from 2008 to 2013. Overall a very negative experience: - a sewage spillage that rendered the space inoperable (and foul smelling) for over a week, and for which the landlord refused to take responsibility for other than partially replace the carpet and compensate for damaged furniture. Cause: sewage main penetrated and blocked by ficus tree roots planted at the perimeter of the building. - Common area expenses consistently over estimate and rising quicker / higher than inflation indices; refused to provide justification or documentation for the increases; the costs increased 14% in the first year; - $10K in losses due to electricity over-billing - in turn due to a mislabelled meter - the responsibility of the landlord, according to the utility company. Refused to take responsibility (or even thank for the discovery of the issue), were incredibly negligent in the way they handled the "investigation" - took over 6 months to come to a conclusion that was obvious and well documented from the start.
Nov 25th, 2015