Big O Tires

Bait and switch and still no contact or update from District Manager. I wrote a review and was told to reach out but no one responded with any solution. Filed a complaint 6 days ago with complaint #574518 and Im sure the response to this 2nd review will be the same one as the previous.. BUT THEY HAVENT RESPONDED TO THE INITIAL.
Oct 26th, 2023

DO NOT DO BUSINESS HERE. Bait and switch - !! Im currently seeking legal counsel if things are not rectified.
Oct 13th, 2023

They are very friendly
Sep 19th, 2023

This review said for Glendale, Ca... Not the case... this is for the Tucson/ Wilmot Road Location Saw the advertisement online and I struggle with finding a good deal on services for my 2013 Lexus ES350. I needed an oil change/tire rotation for it, and they had a coupon for $49.95 for both. (synthetic oil change) Made my appointment online for 2/24/24 , and I called to confirm my time. They asked for me to arrive early if possible, which I did. Ryan/Front Desk was welcoming and efficient. They offered cold drinks for customers. The car got taken back right away. All went well. They recommended front brakes/rotors, and priced them out... Manuel/Manny did this for me and took my payment for the day's services. My online complaint is my car takes more quarts than what is covered by the price.. but that is not their fault. They did great and I will most likely have them do the brake job soon. Thanks for great service.
Feb 20th, 2024

Purchased 4 brand new Michelin Tires a few months back and attempted to get a simple repair on 10/20/23 around 12:15. I had 2 nails in my tire and Manager Ron K refused to repair or replace which is stated as included with Big O Tires purchase and Michelin itself. My tire is not shredded or torn keep in mind. . Didnt offer ANY solution and wanted me to pay for a brand new tire ! I have an open customer complaint case and also opened a case with Attorney General for the State of California for these nauseating practices and everyone who has had this issue should do this same. Im still waiting to hear back from District Manager and also have conversation video recorded for my own proof and plan on exposing truth on these practices very soon if nothing is done from District/Regional Manager.
Oct 19th, 2023