Charlotte Russe

While I like the clothes at CR, the customer service was disappointing. Everyone working here seems so afraid of getting in trouble that they end up being incredibly rude to customers, possibly in an attempt to keep up store policy. Not only this, but they forgot to take off the security tag on an item, and everyone was confused on refunds and exchanges between in store and online purchases. Management needs to do better, and it would be great if it wasn't a daunting task to ask an employee a question while visiting the store.
Mar 18th, 2024

Carlos (Store Manager) needs to brush up on his customer service skills. There are store policies that have to be respected, which is understandable. They way you carry them out can be firm, yet kind at the same time.
Oct 26th, 2023

I got great discounts for something I loved and it was a little bit dirty they gave me that one and another for 1 dollar. Service is okay and place has great items for everyone
Aug 19th, 2023

DO NOT WORK HERE! What this company puts you through is vile. The fact they put female workers ALONE from opening to closing shifts and pay them for part-time is disgusting. The workers look exhausted and are running around trying to do everything is insane. I witnessed a young girl working alone with many customers in the store not only ringing customers up with a line but opening fitting rooms, running to the back because the bell was ringing, and trying to help everyone at once.
Jun 3rd, 2023

I visited this location and a few others located in Santa Clarita, Gilroy, and some in San Diego. Kim Formento the district manager is completely rude. Treats people very poorly. Because of the way he treats employees and customers I will not be returning. I will be telling others not to shop at this company. Once being a manager myself I watched how he disregarded his employees and treats them while I shopping for my daughter. I was so appalled and had to ask one of the employees if they were okay. Ive never seen such disrespect from a manager. This company need to think about who they are hiring before they pick upper management. I wanted to email HR about what I witnessed but could not find a contact for HR.
Mar 23rd, 2023