Popeyes Louisiana Kitchen

Austin Gonzales _{on Google}

Mar 29th, 2024

If youre seeking fast service out of a fast food chain, Im sorry to say youll be sorely disappointed visiting this Popeyes. In an effort to streamline, they ceased taking orders at the register altogether and instead put up a whopping 2 whole kiosks, only one of which works at any given time. If the line for the kiosk is backed up to the door, like it was today, theyll simply tell you to wait. Placed an online order knowing this, and the staff marked it ready for pickup in less than 2 minutes. Sure enough, when I arrived it was at the bottom of the list for in progress orders.

Marisol Delena _{on Google}

Mar 26th, 2024

been coming here for years, but today the service was not to good , and now that they install the kiosks people stand in line for 10-15 minutes until they figure out they have to use the kiosk, not even one employee tells them so people walk away.

Ryan Kellogg _{on Google}

Mar 19th, 2024

Its like the employees cant be bothered to do their job. Also, I am confused about what they define as butterfly shrimp. They used to split them in half before cooking, now what they call Butterfly Shrimp, is just regular shrimp.
I have seen this location advertise things they dont have. Look, if the promotion is over, take down the signs and flags. Im not sure if the bait-and-switch tactics are intentional, or if they are just lazy.
If you ask for something that isnt conveniently within their reach, they will refuse to do their job and go look for it in the cooler.
Me: Can I get tater sauce?
Him: (looks in cabinet, its not there.)
Other employee: It might be in the walk-in (cooler).
Him: Nah, I dont think we have any.
Me: How about in the walk-in?
Him: Nah, I dont think we have any.
He couldnt even check. And it wasnt busy.
I hardly ever write reviews, and I like Popeyes food, but this Gilroy location should be avoided, which is hard for me to say because I do enjoy the food at other locations. Some of the items here were colder than I would have liked, but it was okay.
You will see the other reviews complaining about the service. These issues should be addressed by management. This kind of behavior starts from the top. I used to work in a fast food restaurant, and its hard, I get it, but my manager cared about customer service, and he made sure we all did too l. He made sure we were doing our job and we had happy customers. If someone wasnt doing their job, they were let go. There are too many nice people looking for jobs to hold onto bad employees. The culture at this Popeyes needs to change. I doubt Ill be back.