Mimaki USA, Inc.

Trusty Print _{on Google}

Nov 29th, 2020

This is the Legit review google please don't delete this content, product UJF-7151 plus serial V969B487.
First i have purchased this machine with ITNH from Mimaki dealer, i have use this machine to print for my product
only, i don't have customer so the ink consumption is very low, ITHN complaint why i didn't purchase ink from them
and they have refused to provide support for the machine? imagine if you put 50K investment in the machine and they
told you that. i think they know the advantage that if they don't support your machine it will go to trash, because
if you contact Mimaki they will tell you to contact your dealer? i have made multiple calls and finally Mimaki support helped
file a complaint, Helen Polo has created the ticket and Billy from Gardena, California contacted me and told me that
every thing will be ok he was referred me to EXT Fabric, they have sent the tech over and try to fix the cleared head
because the negative pressure was low, he has it fixed and the changed the filter, after his visit i don't know what have
he done to the machine and now the Magenta head is not working? i have schedule another appointing and checked he stated
that the solenoid is not working so he order parts, third visit changed the solenoid and opened all of the machine out and wasted
5 of my ink bottle and diagnosed more problem,here are the part need to be order MAINTENANCE CIRCULATION HEAD ASSY VENT FILTER
TANK ASSEMBLY, to this point i am disbelieve in this company, and so Billy has disappear? PLEASE RECONSIDER WHEN PLANNED TO PURCHASE THE PRODUCT FROM MIMAKI, THEY SEEM LIKE MONOPOLY, THE MACHINE CAN ONLY BE FIX BY THEIR DEALER OR THEM, IF YOU CALL THEIR CUSTOMER SERVICE THEY WILL ASK YOU TO CONTACT YOUR DEALER, IF YOUR DEALER REFUSE YOU ARE DONE. I HOPE MIMAKI CORP WILL READ THIS REVIEW AND TAKE ACTION, I AM THE MIMAKI PRODUCT OWNER AND I WAS TREATED VERY UNPROFESSIONAL AND UNFAIR.

Rene Perez _{on Google}

May 9th, 2020

Great company I highly recommended doing business with them # 1 source in printing