TruTeam of California

Jan 31st, 2022

Jan 21st, 2022

Sep 3rd, 2021

In and out great unloading time friendly staff
Jan 26th, 2021

We closed our home in November of 2021. We still do not have the garage door that we've paid for. Not only are they NOT responsive, they've provided multiple unreliable estimates (we were told Dec/Jan at first, then end of Apr, now Aug...), AND they are NOT apologetic at all - in fact, it was repeated, repeatedly, that this is NOT their fault. While I know for a fact, per our builder, that as of not too long ago they didn't even realize we were still missing the proper door b/c they thought we've got it already - WRONG! Oh and guess what folks, this is neither their nor the builder's fault, it's Covid's fault! The builder blames the installer, the installer blames the manufacturer and Covid. As a home buyer, I'm not sure how many more layers this blame game goes on for. More importantly, I'm not sure how any of this helps when there's clearly an upset customer on the other line (only the ultimate buyer here, nbd...), yet the focus is on trying to argue whose fault it is that you can't do your job on time.... Sometimes one may not have a choice, but when you do, do NOT risk your hard earned money with an organization who doesn't give a sh*t about you! And if you do end up having to work with them, I hope at least everything goes as planned, b/c if it doesn't, good luck....
May 12th, 2022