Elite Screens Inc

Bought $750 Evanesce drop-down screen in 2016. Came back may 23 and bought the upgraded tab version for $1000. Just found out if you buy it today it comes with a new control module that allows you to adjust the position FOR THE EXACT SAME PRICE. I have to pay $258 for the circuit board. Net net, They dont care about their customers and are not willing to do anything to keep them. My suggestion is to go with a company with better customer support and product pricing. 258$ for a single layer PCB and a couple 3 function remotes is absurd.
Jan 28th, 2024

Communication with this company is an absolute nightmare. You can never speak to anyone. I have emailed customer support regarding a warranty claim and begged them to call me, but they won't. Buy your screen from someone else.
Jan 24th, 2024

A 1 star rating until my issue is resolved. The products have been almost entirely great. Until the 3rd screen I ordered. Used it for 3 years. Then most recently it got a little wet with a misty rain shower. I wiped it down totally dry let it air out for a day. its an outdoor screen apparently, yadmaster 2. but just to be careful i dried it fully, before put it away for months as I only use it every few months. Got to a gig 3 weeks ago, screen is covered in some kind of brown and black mold or mildew. all the casters are rusted and the screen shrunk about 5%. Immediately contacted support, took 3 days for a general response which then routed me to fill out another form, which 2 days later after a followup with the original rep, got a response from a sales team member. this sales team member responds using templates, without even looking at the emails or the questions. its painfullyy obvious. and it takes him minimum 2 days to respond. 3 weeks later. I am still trying to walk this guy through how to read an email. havent even been told if I can get a replacement screen, but generally given the ballpark idea that with shipping the screen will be over $360. THE WHOLE KIT, SCREEN, FRAME, MOUNTING STRAPS/STAKES, AND BAG WAS $216 INCLUDING SHIPPING. I would give the products a 4star without this situation. but their support is embarrassing. dont even bother trying to call, no one answers, anytime of day. not totally sure the company exists in the same way they used to. absolute, utter and complete failure for your clients. at this moment I would highly reccommend that anyone stay away from elite screens. still no explanation at all as to why an outdoor screen, would have this happen or how I prevent it in the future.
Mar 10th, 2023

Mar 8th, 2023

Jul 14th, 2022