Closets by Design Franchising, Inc.

Beware of this company they will gain your trust have you put down a deposit then after the 3 days something will come up. Then will not refund deposit. They said send an email so I did. Curious if they will get back with me.
Dec 8th, 2022

Dec 3rd, 2022

I had reached out to Closets by Design to design and build a reach in closet in the Master's bedroom and closet. During the consultation, I provided the designer - Cristina Gudiel with a shoe box from the Container Store with the measurements of 8-11/16'" width x 12-1/2" depth x 7-1/4" height. It was specific requirement that the shelving mirror those specs as my 400+ pair of shoes are currently housed in them. She informed me that this is something she can do. She drew out the diagram and informed that her hand hurt too much to complete the lines drawing out the space. (I have this all recorded as my house has cameras on every floor). When the installation team came, the measurements were off. The shelving was closer to purse shelving than shoe shelving. I called the office to be informed that "there's nothing I can do about it since payment was already made". I attempted to escalate the situation by calling the main line and be transferred to different individuals who informed me that only Cristina can fix the situation. Cristina informed me that shelving would be corrected and that the dividers would be put in. An installation manager name, Mike called me to inform me that the job was considered done (uncompleted) and that it's not really up to the designer. What upsets me is that both the designer and the installation manager refuse to be on a conference call with the other as I'm being provided conflicting information. After numerous calls back and forth, Cristina reassured me it would be corrected. Mike called me to confirm and stated that he would be coming out Thursday to correct and then he said the following Monday. Concerned that they were both lying to me, I called the Installation department to be told there was nothing scheduled for me. My closet would continue to be incomplete. I called Cristina to be informed by her that she has let Closets by Design and is now with Closet World and that Im essentially on my own that theres nothing she can do for me. It appears both websites, Closet World and Closets by Design are very similar. Hence, Im starting to believe this company is a scam. I reached out to numerous people within their organization on LinkedIn to be ignored. I would presume that an organization such as Closets by Design, where you have built a business model and franchised the model that this service and customer service is not how you've been able to grow. I oversee a private equity company and all of their portfolio companies. I would be livid if any of our employees and companies acted in such a manner. Hence my review is this: Dont bother with this company. Its all an expensive scam.
Nov 5th, 2022

This experience is not what I expected from a reputable company. On July 26th I was scheduled for a closet install on August 30th. The morning of I reached out to my sales representative, Monica, to ask about the time in which I should expect installers. Mid day she responds sorry I didnt see this. She never responded to a later text I sent about the installers not showing up. The installer began texting me shortly after my text and continued throughout the pushing back the time. I called the office at 5:30pm to inquire and was told the installer would be at my house at 7:30pm. Given it was supposed to be a full day of work I asked how would he finish the job without wiring through the night or coming back the next day. Ive now been offered a date 2-3 days from now. Im preparing to travel and I work everyday. I called the corporate office listed in many of these reviews to be asked to explain my concerns, put on hold, and eventually disconnected. This has been the worse experience Ive had in awhile. If I find another solution, I plan to take it. I do not recommend Closet By Design. They are not communicative not do they problem solve or accommodate clients that they have inconvenienced. Service: Custom closet design & installation
May 9th, 2022

Worst company ever! They confirmed and missed our first consultation. The second time had a confirmed email of a time scheduled, we called the previous day to confirm the appointment. The representatives never showed up at the confirmed tome, called their call center and they have no record of our account even though we called the day previously. The most disorganized terrible company ever, do not waste your time with them.
Apr 27th, 2022