Paul Mitchell The School Fresno

Feb 19th, 2024

Been a patron for years, but won't be returning. It's evident that there's a need for improvement in the salon's customer service and pricing strategy. Specifically, there should be a focus on training staff and hair representatives in essential soft skills, such as smiling and greeting, from all staff members, both at the front and back. Creating a welcoming atmosphere is crucial to avoid pushing clients away with inflated egos and high prices. The recent experience included a discrepancy between the quoted price over the phone and the actual pricing upon arrival. This inconsistency, combined with rude treatment and discomfort for my daughter, was disappointing. The sudden increase in prices, especially exceeding $200-300 for hair color and styling, seems excessive, especially considering the students' lack of licensing and experience. It's recommended that the salon reevaluates its pricing structure, considering the skill level of its staff. Offering fair and transparent pricing is essential for building trust with customers. Additionally, comprehensive training for staff and hair representatives in customer service soft skills is vital. Ensuring a positive and respectful customer experience will contribute to customer satisfaction and loyalty. Addressing these issues will not only prevent customer dissatisfaction but also enhance the overall success and reputation of the salon. In the end, my daughter had to settle for just a wash and blowout, which cost $60 in a student salon and they wanted to charge us even more than that I loterally had to fight back and say no a questionable pricing decision.
Jan 24th, 2024

Man...I got a root touch-up, and Ellie had me in & out of there in no time!
Jan 16th, 2024

Dec 6th, 2023

I visited the salon hoping for a simple trim, considering the friendly staff, albeit composed entirely of students. Unfortunately, my experience took a downturn as the student stylist cut off 2-3 inches instead of the requested 1 inch, leaving my hair much shorter than intended and affecting my confidence. During the session, there was minimal communication with the stylist, which should have been a red flag. It turned out she was having a difficult day, as informed by other stylists. She stopped cutting my hair midway, and another woman had to step in to finish the job. Consequently, the left side is uneven, with different cut styles throughout, featuring large chunks of random straight cuts. Overall, I would not recommend this salon to anyone who isn't a risk-taker. Despite assuming the risks associated with student stylists, the outcome wasn't worth it. While I hope the original stylist is having a better day, it's crucial not to start a cut with a client if there's doubt about the physical or mental capability to handle it. Clients may value their hair more than you realize, as one hour of inconvenience for you can translate to 2-3 months of suffering for them.
Jan 23rd, 2024