Suburban Propane

Sandy S _{on Google}

Mar 30th, 2024

I canceled my service with Suburban Propane because honestly, I found a cheaper price with another company. Trying to get a refund check from them took over four months of going back and forth with the gals in the office. The incompetence with some of these gals was too much. The lack of customer service was disappointing and unbelievable. I was finally able to speak with Ana the manager, and she took care of the situation.

Kirby Smith _{on Google}

Jan 19th, 2024

Suburban charges $55 for a service agreement on my rental tank. Problem is, they dont do ANY service on it for the fee. This gas company is awful. It deserves zero stars.

Bruce Wayne _{on Google}

Jan 16th, 2024

ZERO. -ZERO stars for this terrible company, EVERY Year, on EVERY single level. Year after year. ...-Price gouging. Sued for it multiple times. They claim to have other benefits -but they only apply to their "Big Accounts", those who do not spend thousands get stiffed worse. Their "deals" come with a COSTLY Catch. --HORRIBLE, non existent customer service skills from the bottom all the way up to their supervisors. -Supervisors who work employees over time WITHOUT pay, get Holiday Bonuses large enough to buy Cars -(Cal, company CEO whom bought a BMW one year using just a bonus) or utter unprofessional remarks such as: "Did I stutter?!" or "sign this document so the company won't owe you over time, even if you work it" (Supervisor Cathe Giannetti) or a driver supervisor who speaks only with customers who spend thousands yearly (& still very rudely) along with speaking terrible things of his drivers behind their back & deciding "which customer spends the most & therefore deserves priority & the better price" (Dennis Wright -whose phony "positive rating" review appears on Facebook) along with the general location manager (Debra Jackson) whom is willing to bend ANY rule to pass inspection and prevent any employee she can from being happy working there (turn around is HORRIBLE because of the abuse & harassment) while she profits by price gouging the common customer, in spite of the low level employees who wish to charge a FAIR price per gallon, even if foregoing the coveted "Yearly Bonus". They charge you more there at the source than going to a gas station to fill up a small tank!! Not to mention charges upon service charges, whether they should apply or not! All they care about is profit, not loyalty. PLUS collaborating to create & post FALSE positive reviews...Without doubt, this lousy company has truly earned its horrible (very true) reputation. -See other reviews; all us prior customers can't be lying. We Customers run to the arms of smaller companies whom still know what is FAIR & what "Customer Service" TRULY represents. Do yourself a favor, find a different company. DON'T, DON'T throw your hard earned money away on these hyenas. HORRIBLE business tactics by horrible people.
& p.s.: The few "positive" reviews you see are from current employees, NOT real customers (ie Dennis Wright)

ayman Farag _{on Google}

Dec 28th, 2023

Lunch breaks must be scheduled, because it is difficult for me to arrive and wait that long for work to resume, and everyone has work.

James Mattern _{on Google}

Sep 19th, 2023

Horrible horrible service. I would never recommend anyone cone here to get a tank filled. Almost an hour just to get a tank filled, and pay. I'd rather just pay a tank exchange fee.