Cold Stone Creamery

Derek Bacani _{on Google}

Feb 6th, 2024

Loved it!

lovelynn yazzie _{on Google}

Jan 16th, 2024

Rude employees.

Robert Carey _{on Google}

Sep 15th, 2023

I took my granddaughter to the Cold Stone Creamery at Marketplace in Fresno California for her 12th birthday. We were the only customers in the Creamery. There were two female employees working behind the counter. When we walked up to the counter we were not met with a "hello" or any eye contact from either girl. We were met with an annoyed tone of "Be with you in a minute." After standing there about 3 minutes and already knowing what we wanted we were met with an annoyed "What can I get for you?" As the one employee was preparing my granddaughter's order the other employee walked up, mumbled something to the other girl, and they both chuckled. Now I don't know what they were chuckling about, but I found it odd and rude that they would find some humor with each other and treat us as if we were bothering them. I am a regular and good tipper. And honestly I can't remember the last time I have not given a tip. But, I did not leave a tip during my visit to your establishment. I spent the first 15 minutes of our ice cream eating experience at your Creamery explaining to my granddaughter the importance of customer service and that I was fairly certain that the employer of the two young ladies would most likely take issue with their customer service skills or lack there of. I will say that the ice cream was delicious, but most likely will go-to CVS for an ice cream cone next time. I never write reviews. But after this experience I felt compelled and thought the Cold Stone management would appreciate the review as to address the issue and prevent further negative experiences.