Controlled Climates Heating, Cooling, & Plumbing

At this moment, I'm sharing five stars for Serena, the Customer Service assistant who answered my initial phone call. I have not used this company yet, but Serena set up an appointment for a representative to come to our house In a few days and give us a quote on a whole new system. As I wrote, this is for Serena. For years, I have been trying to find a reputable company to install what I consider a major component within our home. This has been a very frustrating experience. Most of my phone call with Serena was about my frustrations with other companies, etc., and that I was hoping to not have that experience with her company. She did not try to cut me off, her tone of voice was as if she understood, she was also apologetic that my experiences have not been good... If she was rolling her eyes on the other end of the line, lol, I couldn't tell, she was as professional and is polite as could be. So, Serena, if you see this, thank you so very much for allowing me to share my frustrations with you. You are definitely the type of a person who companies should have on the line to help with any concerns current customers or soon to be customers may have! Again, thank you! Must appreciatively, Ron.
Jun 7th, 2023

First Visit (AC Maintenance): On time. The technician (Fermin) was very professional, friendly and respectful in his demeanor. He explained the entire process of the AC Maintenance Service being performed in detail. He even encouraged me to stay and watch the process I guess in the name of transparency. I appreciated that, plus he took multiple photos of all the items he checked using his electronic testing equipment while I left the area temporarily and then he patiently explained what the test readings meant. He completed the AC Maintenance Service without issues and kept the area clean and tidy before leaving. I will definitely call Controlled Climates again for service. Second Visit (Heater Maintenance): On time. We had technician Fermin again which I appreciated for the excellent work completed previously. The work completed today was exceptional just as I reviewed last time (above). Fermin appeared very knowledgeable in his trade and very detail oriented which I appreciate, because Im like that too. I did mention a family member was still asleep and he took it upon himself to quietly move about and did his work with the minimum amount of noise which I appreciate. So respectful. I truly believe that technician Fermin should be recognized for his overall hard work and his importance to your company Controlled Climates. Services: HVAC system maintenance, A/C system maintenance
May 7th, 2023

Fermin was here right on the dot and always provides outstanding customer service! He went the extra mile to carefully explain how my use and maintenance would prevent future problems with my HVAC. I'm an extremely happy customer and will continue to use Controlled Climates in the future. Services: A/C system maintenance, Repair HVAC, Heating system maintenance
May 4th, 2023

Apr 29th, 2023

Mr Cruz was professional, courteous, knowledgeable, and punctual. He arrived prior to the appointment time providing excellent communication, observing all COVID-19 precautions, and fulfilled every expectation of a qualified professional. Thank you! Service: A/C system maintenance
Apr 23rd, 2023