Lucy's Lounge

Man!!!! It Goe's, Beautiful atmosphere Every single time
Apr 1st, 2024

Mar 30th, 2024

Nice, cozy bar
Mar 8th, 2024

Great live music
Mar 3rd, 2024

First time coming here to see a band I heard about. About 5pm for dinner and music. Mama Mia is tied into the lounge so I treated my parents to the venue. I understand the night scene around tower district and the time frame 5pm - 8pm seemed safe enough. The female bartender was nice when I asked if food was ordered on Mama Mia side, she said yes in their side. I got 4 beers and waited for our food. Our food was delivered and my mother asked for 2 waters. This was a Mama Mia server and obviously she forgot. My mom needed water and I approached the bar looking for a water jug and cups that some Bars have. I asked the male bartender for 2 waters for food service and he replied shes the bartender and pointed at the female bartender. I said its mainly water for my parents sitting there. He disregarded me and I stood there for a min waiting for the female bartender. A female at the bar asked for a water and seen as how I was right there as well, he placed a water in front of me as well. He didnt say a word or look at me. He walked by and I asked him if that was for me. He said yes. The female bartender got 3 more ready and I asked her how are we supposed to get water if we are eating? The music was load and it was obvious they didnt want to serve water. The guy bartender asked me why I was being hostel and I said hostel over water the female said everyone needs to calm down, I again said over water she said I had to leave and I was asked by Bobby Salazar staff to leave. Even they said they were sorry and they dont have anything to do with this side other than to get trouble out and we did not look like trouble. The Bobby Salazar manager felt bad as my mom was emotional because she just wanted water to take a pill and then eat her food. Mind you this is 6pm and not the night scene. Having the entire party leave didnt make sense to me. I asked if my parents could at least finish their food and they said the bartender wants you out. I do believe both bartenders were in the wrong and handled the situation inappropriately. The male bartender had some bad attitude from the beginning. I get that the night scene gets rough and dealing with some disgruntled people gets stressful. This absolutely shouldnt have resulted in getting everyone removed. I went next door to Bobbys and spoke with the manager, he was understanding and acknowledged a key element of the situation. The male bartender initially refused to serve water and that could have prevented the situation from ever happening. Ive always had good times at Bobbys and great food from Mama Mias. The bartenders service tonight at Lucys Lounge at 6pm was sad. I could have just waited for my parents and walked around but they kicked out people almost in their 70s for absolutely nothing. I do believe this could be an isolated incident and Ill update the review in the future. Attention in this matter is deserved by the owner. Update to restaurants reply Since the reply was definitely not the owner and someone that doesnt have a dime invested in the business, it was condescending and had no value. I could have just put terrible service and you would have disregarded, deflected, and continued to make the business look bad but I tried to explain. I was upset when the male bartender dismissed the request for water. We knew there wasnt a cocktail server and the water was ordered at the bar and gladly taken to the table. This book may help people avoid asking for water and save the bartender the stress. Respect to Mama Mia and Bobby SALAZARs staff but. Was and based on your reply, is still is lacking in service. Theres plenty of good reviews but the ones that were critical received the same rude replys . Even constructive criticism is even dismissed. I look forward to coming back, Ill just bring my own water :)
Mar 9th, 2024