Herndon Auto Services

My amazing experience at Herndon Auto service has been a wonderful one partly due to the outstanding service and highly skilled office manager Nadia. I appreciated how Nadia consistently communicated with me. Her attention to detail and commitment to excellence when it came to knowing her stuff about the Mercedes Benz cars is unbelievable. The girl knows her stuff!! Herndon Auto Services is fair and honest with the services they have to offer. Their work is magnificent! Your strong leadership as a business is evident. Thank you Nadia for being approachable and supportive, your ability to listen created a positive atmosphere to return back to Herndon Auto Services. Ricky your a lucky man to have someone like Nadia. Dee Chavez
Mar 22nd, 2024

Had my vehicle for over a month and couldnt fix the issue and still charged me almost $2000! I then took it to another shop that fixed my issue in less than two days and spent way less! Incompetent and unfair repair shop Services: Electrical repair, Electrical
Oct 2nd, 2023

Very professional best customer service. Excellent auto service. I was so happy to come here for my Mercedes repair. I will recommend every one for the service. 10/10 Services: General repairs & maintenance, Battery
Sep 11th, 2023

I'm upset right now for these reasons. Lack of communication. Broken promises and misleading expectations. They had me on hold for 30min. I get disconnected. Immediately call back and their phone line is set to voice-mail. Not the first time I was on hold and they don't call back. Car has been in the shop for over 6 weeks now. It's my primary. I need it. I do not recommend them. This is me going to them for almost a year now. It's a pattern of unprofessionalism. As soon as I get my vehicle back, never seeing them again. Taking my future business elsewhere. Edit update: Got my car back after 2 and half months. Sucks when it's your primary but it came back with more electrical issues. They further worked on it and fixed the issue. Way better communication this time around. I believe the issue was with one girl but NOT the main girl. She had more professionalism. I felt more comfortable having her updating me about my vehicle and expectations about my options. I'm revising my review because I had a completely different experience the second time around.
Nov 25th, 2023

My husband and I have been taking our motorhome to Herndon Auto for years just for regular services when we broke down last year 280 mi from home they could not have been more help Ricky traveled a total of over 500 Miles round trip not once but twice to make sure we were all right at the truck stop we were broke at his right hand person Nadia is the bee's knees between them and Nadia is very very hard work they got us an engine got us back on the road did the repairs we could not be more pleased they even let us sleep in our motorhome on their property for one night because we had nowhere to go and then drove us a hundred miles home the next day these people stand by their word they will help you Ricky and Nadia I cannot thank you enough you literally saved us that day and we will be customers for the rest of our time here not only are they good people but they love the Lord and you can't ask for much more than that thank you for entering my life Ricky and Nadia okay now
Oct 12th, 2023