Lee's Air, Plumbing , Heating & Roofing

Refused to give any kind of price over the phone said diagnostics had to be performed by repair man before a price could be given, and of course 49 dollar charge to come out. No diagnostic was run, repair man just typed the parts in his little tablet, and gave me a price in seconds. Why this couldn't be done over the phone, could only be because of greed and wanting 49 dollars to waste my time. Will never call them again.
Feb 25th, 2024

My services started off rough over a key and a lock with one of the technicians, which puzzled me because we have used Lees for years and I recently replaced two HVAC units, 3 thermostats, a back flow repaired & all my plumbing and all the guys that came out were great too me which is why it puzzled me. Nevertheless, a manager called me smooth things over and sent another guy out to make sure the job was handled appropriately and done right! When I tell you the guy game in and did his thing. He did that and Dustin is the reason why this job got the 5 stars!!!
Feb 20th, 2024

I called this morning to report a service code message I received via email regarding our HVAC system. We were already scheduled for our HVAC routine maintenance later in the week, but the schedule was changed to address the error code and the maintenance in one stop. We got an email letting us know the tech, Jorge, was on his way. Then, we received a call, from Jorge, letting us know when to expect him. He arrived well within the scheduled time slot. When he arrived, he asked questions to assess the situation, let me know how he was going to proceed, and went about his business. He checked the system, thoroughly, including the duct work. Further, he checked the insulation under the house, and in the attic. From there, he made suggestions regarding enhancements for the betterment, and efficiency of the system. He was very efficient, thorough, and communicative. In this case, the office staff, and Jorge, worked in unison to provide the service that weve come to expect from Lees Air. They are customer driven, and we recommend them without reservation. Thanks, Jorge, and the Lees Air office staff! Service: Heating system repair
Feb 8th, 2024

Excellent tech support from Ricardo Salcedo addressing all of our concerns and educating on using our new system. His professionalism and concern for our understanding of the nuances of the heat pump system after changing from a gas furnace hvac system. Ricardo is a great technician as well as a good representative of Lees heating and hvac Service. After I have had the system for over a month, I noticed that during temperatures below 40 degrees, the system was not able to maintain or raise the temperature to the setting. This heat pump system does heat my home as expected and I am disappointed. I bought the $22,000 heat pump unit and learned a hard lesson. My old system was worn out and did use natural gas. In hindsight I should have just replaced the unit and not upgraded. I stand by my rating of the technicians and installers as being excellent but the system not so much. My advice, if you have a gas heater keep it as long as you can or just replace it. Trying to be a good citizen and be environmentally responsible cost money.
Feb 4th, 2024

Outstanding, prompt, professional service and attention to detail.
Feb 2nd, 2024