Focus Optometric Group, APC

Oct 8th, 2023

Best Eye glasses Ever!1. Appointment punctual 5 out of 52. Knowledge of product - 5 of 53. Cordiality: 5 of 54. Considerate: 5 of 5  I.e. didn't impose on certain product. Focus on what was needed.5. Overall service. 5 of 5Good response of pending items.I'm never go another store from in now on.
Jul 27th, 2022

Never experienced such unprofessional group. Doctor is nice but Wendy and the manger there has no idea how to talk to people. They charged me for glasses and tint , kept my glasses for over a month and when I went to pick up it was dirty and still had price written with pen on lenses. Why would they say that it needs to be send to lab for the VSP to pay. When I asked Wendy  she jumped on me said you have too many questions. Seriously!!!! I would recommend so stay away from these people.
Apr 30th, 2021

Would've given this place a 5-star rating before, but it has now been taken over by Zoom Optometrics... Take note that if you scroll through the Yelp reviews on this page, generally positive ones are pre-Zoom and negative ones are more recent.The good about this place: Dr. Lily is amazing--incredibly kind, answers all questions patiently, and very thorough with her work. Dr. Diana (from Zoom) is great too, funny and gives insightful advice on eye health. I only saw her once (the last time I went) but thought she was awesome.The bad: A bit more detail on my experience with Focus post-Zoom takeover... While the optometrists themselves are great, I think the service is now abrasive and borderline dishonest. In the past, I'd always heard about prices (i.e. what we would have to pay out of pocket) upfront before going into any exam. This time I walked in, was asked what exams I'd like to do without any mention of price, and was only told after the exams that prices had actually risen this year. Seemed a bit slimy--should have informed the customer beforehand.Also, make sure you check what you're being charged: originally the guy explaining my insurance coverage told me I'd have to be charged a certain fee that only applies to people who are over 26 years old, which I am not.Further, the shop no longer automatically gives you a copy of your prescription after your exam (they're legally obliged to do this, search up the Eyeglass Rule). Instead, you have to request it from them--and I think this is another seemingly slimy move; it's manipulative since it silently pushes customers toward buying their glasses/contacts at this shop instead of comparison shopping.My family is so sad that we'll have to look for a new optometrist again! We'd been with Dr. Lily for a while, but Focus' service is just no longer the same now that Zoom has taken over.
Aug 13th, 2020

Apr 1st, 2020