Dr. James N. Cohn, MD

Dr. Cohn is great! I have never had a bad interaction with the doctor, and my doctor at the practice, Dr. Tran is also amazing. I love seeing them. However, they are both completely let down and failed by their front desk staff. Getting in contact with the office or hearing back from them is impossible. While trying to deal with them, and either schedule and appointment or follow up on dealings with insurance, the staff at the front desk is nigh on impossible to deal with. I have called my insurance to follow-up on my end, to make sure I'm not in the wrong, and my insurance reports all clear on their end, and that they haven't heard from the office either. I have worked front desk in a doctor's office. It's not an easy job, and I have empathy for what they deal with on a day to day basis. But the core of the job is communication and trust, and as a patient, I do not feel that I can trust them, nor do I feel trust from them--and I definitely feel little to no empathy from them. They have been insulting, and rude; and completely unhelpful. I didn't want to say anything; but when i saw that recent reviews over the past few months have had the same issues, I decided I also needed to post my experience. It's validating to know that I'm not alone.
Mar 6th, 2024

Zero Stars!! DON'T WASTE YOUR TIME, GO TO ANOTHER DOCTOR. My son was seen in early Jan 2024 on an Army referral and diagnosed. In order for him to be seen by our insurance we need Dr Cohns office to fax a referral. It's now Feb 16th, I have called leaving 10+ voice-mails and sent 3 email through their website and have yet to receive any kind of response/call back. We live in Modesto, or I would have gone to the office in person at this point. We're starting to think maybe the Dr died until seeing other Google reviews with the same issues. How in the world is this Dr still in business!?! Never in my life have I experienced this horrible service. My son's issue is pretty serious and this 'Doctor's office is the absolute WORST!
Feb 24th, 2024

They are not answering or returning calls , is everything OK at his place?
Feb 8th, 2024

Dec 31st, 2023

Horrible Experience. I went in for a standard eye exam. The doctor came in late which is understandable as there are many patients he has to see during the day. Following a brief examination, I was informed the doctor would return shortly, only to be left waiting in the exam room for over an hour without any updates on the delay. While I recognize emergencies can arise, clearer communication regarding the delay would have been appreciated. After the exam was over I was instructed to call in for my contact prescription. I called the office numerous times (8 times) with no answer. I also emailed on two separate occasions seeing that the office claimed the phone lines were "down." This prolonged lack of communication is unfathomable considering my appointment was in November. In total, my visit spanned over two hours, yet the essential service of receiving my contact prescription remains unresolved. This is unacceptable. What doctor's office does not get back to their patients? Never going back here.
Feb 7th, 2024