Mobile Kangaroo - Apple Authorized iPhone & Mac Repair

Apr 2nd, 2024

Great place to get your iPhone repaired, it is much easier to go the MK then to any of the Apple stores. The repair person knew what he was doing and kept me updated the progress. I will never go back to Apple Store again.
Jan 13th, 2024

I recently visited Mobile Kangaroo Fremont seeking a keyboard repair for my 2017 Macbook Pro. The experience was incredibly disappointing and left me feeling frustrated and disrespected. Unclear and Expensive Quote: When I inquired about the repair, the technician quoted a range between $450 and $600. This seemed exceptionally high compared to other repair estimates I had received. When I politely asked for a justification for the price, the technician became dismissive and simply stated that "this is clearly the price." This lack of transparency and explanation did little to instill confidence in their service. Aggressive Behavior: Instead of offering further explanation or working to address my concerns, the technician became increasingly aggressive. They raised their voice and essentially asked me to leave the store if I wasn't happy with the quoted price. This behavior was completely unacceptable and left me feeling unwelcome and uncomfortable. Overall: My experience at Mobile Kangaroo Fremont was nothing short of unprofessional and unpleasant. The lack of transparency, the exorbitant pricing, and the aggressive behavior displayed by the technician were all dealbreakers. I would strongly advise anyone considering their services to look elsewhere for their repair needs.
Dec 23rd, 2023

Ive had quality repairs at fair prices for iPhones, iPads and laptops over the past 5 years. In every case I received a professional diagnosis from the staff member on site that helped me make the correct decision. Im happy to provide MK with this well deserved review.
Sep 23rd, 2023

Sep 20th, 2023