Tesla Service Center

Apr 6th, 2024

Apr 3rd, 2024

Horrible service. The reception has a horrible attitude.. thought I wld b a Tesla for life. But can wait to get rid of this so I don't need to deal with such horrible service.
Mar 22nd, 2024

The best Tesla service center in CA !
Mar 21st, 2024

Gaby at Tesla Fremont exemplifies exceptional customer service. She deserves 5 stars within herself, however due to the continuing problems with my car, this SC as a whole gets 3 stars, subject to review if my issue gets resolved. Gaby's meticulous handling of the logistics for my vehicle's multiple service visits surpassed expectations. Despite the inconvenience of four visits, Gaby's professionalism, clear communication, and dedication ensured a smooth process each time. Her commitment to resolving issues promptly and efficiently reflects Tesla's commitment to customer satisfaction. Gaby's outstanding service sets a high standard for the industry, leaving you impressed and reassured in Tesla's after-sales support. Background: My vehicles moon roof got replaced a couple years back after enduring a rock chip at the Santa Clara SC. After the initial replacement, I noticed a gap in the roof, as well as water starting to leak through. After being replaced twice at that location and, and months waiting for parts, I decided to go over to Fremont to see if I would get better luck there. They were able to replace it for the third time last year, only to find that this year during the raining season, my roof started to leak again! I took it back to Fremont and they stated that the gap was too large when installing the replacement, and that they had to replace it, AGAIN for the 4th time! During testing, additional water stains/damaged seeped into my interior lining. I was told that they had a detailer come and try to clean it, but there was still stains there. Gaby stated that she was working with management regarding the replacement of my liner since this happened during testing, and she was told that it had to come out of my pocket! I was questioning this and advised her that additional water stains occurred during testing, and she was able to get with another manager; Eric, to get this taken care of. I am now waiting for word from them as to when to bring back my vehicle, because apparently the liner for my make/year is hard to find. So, I am on standby till then but am hopeful considering that Gaby has taken care of me throughout this time. I will update this review once I hear back from the SC.
Mar 10th, 2024