Chase Bank

Jun 26th, 2023

Never pick up the phone
Apr 26th, 2023

Never pick up the phone
Apr 11th, 2023

Called this branch to ask a question & discuss options in opening a new credit account, and got the most rude customer service I've ever experienced with chase! Seemed annoyed and irritated by my questions, I ended up calling another branch down the street and getting all of my questions answered.
Dec 4th, 2022

The worst branch manager ever. Came because we were summoned by mail regarding an issue with our account. This is the second issue we have had with this office due to their sloppy data entry skills. I can forgive that. Everyone makes errors. But when I asked the guy who was sent to assist us if this was it, no more issues, he became outright hostile towards me for even asking such a thing. I reminded him that I am the customer asking a simple direct question. He became very angry at that statement and loudly and clearly condescendingly told me everything was fine because he says so. I said that is what we were told before. How dare he raise his voice at me in such a rude manner! No manager has ever tried to treat me like I was his underling when I pay his salary! Note to HR/upper management: this guy is a hothead who will get the bank in trouble at some point, either through an HR event waiting to happen, or from an exodus of angry customers who have choices. You dont treat your clients like dirt. Send him to mandatory training sessions and remind him who pays for his lifestyle!
Feb 1st, 2024