EYEcenter Optometric

Excellent customer service. Good communication and behavior with customers. Providing complete information and explanation to patients.
Apr 5th, 2024

Although they are very nice people, they cost me a lot of money by selling me progressive glasses that had the wrong prescription after two separate eye exams. After having my eyes tested at Kaiser on 11/30/2022, I realized that an astigmatism and far sightedness was bad enough to warrant glasses. So, I went to the Eye Center in Folsom on 10/27/2023 and saw Dr. Mahnoush. After her exam, I ordered progressive glasses, costing me over $500. When the glasses came in, I couldn't see well at all with them. Dr. Mahnoush re-examined my eyes and changed my prescription. She told me they couldn't correct my vision completely. When I received my new glasses, they were better but I still couldn't see clearly. On March 28th, I went to Alto Optometry in Folsom, per my wife's recommendation. Dr. Alto examined my eyes and was able to accurately dial my prescription in perfectly. He even made up some test glasses with my prescription and allowed me to look around the building to verify their accuracy. I could finally see clearly. He looked at the prescription I received from the Eye Center in Folsom and said they didn't give me nearly enough Sphere correction (+2.00,+3.25 vs. +.75, +1.25) and Cylinder (-1.25,-2.25 vs. -.50, -.75). I seriously wondered if my eyes had changed THAT much over a 16 month period of time, until I found the prescription that Kaiser gave me in November 2022 and saw that it was very close to the one I received last week from Dr. Alto! They both got it right while the Eye Center got it completely wrong, TWICE! I had to re-order progressive lenses for the frames I bought from the Eye Center just a few months ago, at a cost of nearly $500. Needless to say, my experience with the Eye Center cost me a lot of money and months of wearing incorrect lenses. I would not waste your money going here. Again, very nice people but horrible results.
Apr 3rd, 2024

Friendly and professional. I didnt wait long and the doctor was thorough and informative
Mar 6th, 2024

My complete experience was wonderful. The staff and doctor were great, taking time to explain the procedures and answering all of my questions. They helped me pick out the perfect glasses for my needs. I would highly recommend them for any of your optical needs.
Sep 22nd, 2023

My visit to Eye Center Optometric in Folsom was nothing short of a nightmare. From the moment I stepped in, it was evident that the care and service here were severely lacking. The eye exam felt subpar, leaving me questioning the competency of all staff. Not only that, but the behavior of the staff was downright unprofessional. They were moody, demeaning, and showed a complete lack of respect towards me. On one occasion, I was treated poorly simply because my son wasn't present when I came in for a warranty issue with his frames. Additionally, my husband experienced similar mistreatment when he interacted with the staff, as they were too busy laughing and bantering to address his concerns seriously. It's worth noting that the male staff members were notably more pleasant and enjoyable to deal with. However, this does little to excuse the overall toxic atmosphere created by the women working there. To add insult to injury, a shocking 3 out of 4 of our family's prescriptions turned out to be inaccurate, exacerbating our eye issues. We had to seek confirmation from our family optometrist, who is located two hours away, due to the abysmal experience we had at Eye Center Optometric. Needless to say, we have since found a new optometrist and are relieved to be rid of the incompetence and disrespect we encountered at Eye Center Optometric.
Mar 21st, 2024