Folsom Lake Toyota Service Center

Apr 6th, 2024

The service appointment scheduled for 9:45 AM was overbooked, resulting in an extended wait time of over 30 minutes before a service writer became available. Despite this inconvenience, a complimentary Lyft ride home was offered as a gesture of goodwill. The 2012 Prius received servicing without any issues, and a $25 discount was applied to the final bill.
Apr 2nd, 2024

They only have 1 used car service advisor. To this day I still haven't received any call back from them and I left a handful of voicemails to get my car scheduled to fix. My newly bought used car sat unused, as it was not safe to drive. After not receiving any call backs and constant calling for about a week, I ultimately decided I do not want to conduct business to anyone that treats it's customer this way, I don't care if it's free (repairs were covered under warranty). I decided to pay out of pocket to have my vehicle repaired elsewhere. I have no issues with the dealer, it's just this service center, particularly the used car advisor. If that service advisor, which I won't name any names, truly is busy to call me back for a 1 min conversation, then please hire more used car service advisors.
Apr 1st, 2024

I will give them 1 because Im not without having an experience that did work in my favor in the past , but now I wouldnt refer anyone here. I warn you of snotty people who somehow think they dont have to treat people with respect. After almost losing my cool being told it was going to be 2 days for the work to get done after scheduling my appointment and being told it would be 3-4 hours, I got in line for a loaner/rental which doesnt seem like that big of an ordeal, but I drove from Modesto where my hand controls were installed to a hotel for the night thinking I would get the car back the next afternoon. It was over $400 dollars in gas and accommodations to get nothing but lied to by all involved at the service center. Im an amputee from a fall I had 7 years ago so this was a business who doesnt even care for the disabled people who buy brand new trucks and I had more than I could take and the dealerships management was more than accommodating called and assured me I would have my truck that I actually bought for my lady who stood by my side during the injury as a gift. As it turns out the dealership just got in another truck that I just couldnt pass up. Only to see my lady pull in with the wrong equipment installed, while I signed paper work for another. Feeling as if this service center was really just trying to make it perfectly clear they had no intention us my gift turning out the way it was meant to be. I have nothing good to say , but I will be reaching out to Toyota so they know what a clown shoe , circus act this place is . God help me if they dont get it right a third time !
Mar 30th, 2024

Its the best restaurant
Mar 24th, 2024