Massage Envy - Folsom

I just had a 90min massage with Wil and it was a top 5 massage of my life. What an incredible experience!
Sep 7th, 2023

Nov 8th, 2022

EDITED: i originally gave a 1/5 star review after my first massage here after having an awful experience, but management reached out to me and rescheduled me with a different therapist, Brandy, and the massage was amazing. Im glad this was righted, as I would have never revisited after my first massage here, but will be back as Brandy was amazing.
Jul 26th, 2022

This business was very clean and the employees were courteous, professional and proficient. The deep tissue massage hurt at times but left nothing but relaxation in it's wake. Wish I could afford to go there more often!
Mar 15th, 2022

My husband gifted and booked a generous two hour massage for me. He had to schedule five weeks in advance to get the therapist he wanted me to see. I rescheduled an entire day of work to be seen at the 9 am time available. My husband confirmed a week out, I confirmed two days out, and I was even sent a reminder text an hour before my appointment in which I confirmed again. I drove 35 minutes to Folsom, arrived on time and 15 minutes into my appointment, I was informed that they had missed a call and my therapist would not be coming in! And if I want to see the therapist that I specifically drove to this further location to see, they could reschedule me in three weeks! (even longer if I wanted the 2 hour service that I was originally scheduled for). I am not unreasonable. I understand life happens and would have supported a phone call cancellation, even on the morning of-instead of a please confirm again that you are coming text! After a few phone calls, the receptionist was able to offer me a partial comp on my next massage (90 not 120 minutes). Hoping my appointment in nearly a month will convince me to amend this review. But this morning I am simply disappointed that other businesses do not have to reciprocate the level of Customer Care and service that I am required to uphold in my own profession.
Mar 14th, 2024