Lakeside Health & Wellness

I have always received great care here. Dr. Nuguyen is kind, listens and relates. The Physicians Assistants have been great and the office in nice, has great follow up and works well with me when I need to reschedule.
Mar 29th, 2024

My daughter had an appointment scheduled for 3 months in advance. Arrived on time to her appointment. The office ladies told me that they got a new system and lost her profile and her appointment. The ladies were very unprofessional. They didnt try to do anything for the inconvenience. Terrible doctors office. I would NOT recommend this place!
Feb 10th, 2024

Doctor is great but the office staff has screwed up the referrals. Its been multiple weeks and many follow up calls but still they are unable to send out the referrals to specialists. Better go to other doctors office!!
Jan 28th, 2024

I am a Cardiac Patient and have severe anxiety as a result of a heart valve replacement surgery that went wrong. It is funny the previous comment said that Dr. Nguyen was "Always with patients" because I have NEVER and I mean NEVER have seen Dr. Nguyen in my many visits. The purpose of mentioning my anxiety is important to my dealing with my this office. This office is all about their ancillary fees. The day of an appointment I had a fever, which turned out to be Covid so I cancelled 15 minutes before the early morning appointment and they assessed a NO SHOW fee. I couldn't believe that I would be assessed a fee when we have been told for YEARS not to go to the appointment if you have Covid symptoms. At my next appointment I was told to pay the NO SHOW fee or I wouldn't be seen. I reluctantly paid the fee. On my next appointment, I forgot and did not receive a reminder the day before. I got a call from Alexis in their office at the time of the appointment asking when I would be there. I told her I forgot and she was quick to advise there would be a no show fee. We got into a disagreement and she was snide and rude. I told her that I would not pay the fee because I should not had not been assessed the previous one. I told her that if they did not reverse the fee, I was going to search for a new Doctor. I never heard back. When I went to refill an anxiety prescription, the refill request was denied. When I contacted the office to find out what was going on, I was told by the receptionist, that Alexis went to Dr. Nguyen and had me removed as a patient. Dr. Nguyen was persuaded by an over zealous and rude employee (ALEXIS) to have me removed for "excessive" no shows. Two no shows. 1 was covid related and the other was an honest miss that I had no reminder of. In the midst of a panic attack I was told to go to urgent care or the emergency room to get my prescriptions filled which will cost me hundreds of dollars. The EGO of Alexis is resulting in a complaint to the Medical Board of CA.
Jan 24th, 2024

I had very bad experience with this office. I moved out from this office to another doctor. Front desk told me she would not transfer record unless I pay them to transfer records. They charged me for transferring records. No other doctors has charged me in the past for transferring records. When I asked front desk to talk to Doctor, the front desk individual did not want to connect to doctor and told me Doctor is not available today. I requested to a call later when doctor is available. She told me doctor is always busy with patients and will not call. not a good experience.
Dec 16th, 2023