NAPA Auto Parts - Ernies Auto Center

Six O'Nine _{on Google}

Apr 7th, 2024

Fairly large and very well stocked store providing automotive parts, accessories, fluids & lubes, manuals, and all the vehicle things that the "big two" competitors have, but way more than the Big Two. For example, they probably have at least 50% more electrical connectors and components. They had a rare Haynes service manual for my Toyota Previa. It cost about $10 more than the common, late model manuals at other stores, but in over 10 years of looking, it's the first time I've ever seen that manual onna shelf anywhere.
They also have an in-house auto service center (mechanic/garage). They're pricey though.
But i think the best aspect out this store is that it's one of the last parts stores that still has knowledgeable, helpful gearheads behind the counter who have automotive experience and know what they're talking about. (Also ranking high for customer service is Midcounty Auto Parts and tje tiny Boulder Creek Auto Parts store (actual name i can't remember).
Every time i go in there I tell myself I have to remember to go in there more often. Then forget, and repeat.
Try not to be like me. You'll thank me for it.

Nick Bodsky _{on Google}

Mar 9th, 2024

I like this place simply because they are close to home, and usually have what I need.

John Pierce _{on Google}

Sep 4th, 2023

I bring my older diesel truck here for service as they seem far more prepared for big trucks than most shops and seem quite familiar with my Ford 7.3 power stroke... so far so good.

Emilio Galaviz _{on Google}

Jul 27th, 2023

Had everything in stock and friendly staff

Sandra Delgado _{on Google}

Mar 23rd, 2024

Back in february I called about getting a quote for repairs emailed to me since my car is not driveable and needed to compare prices. I am working with the county of Santa Cruz for these repairs so having quotes I could print out was needed. It was sent to me no questions asked.
I ended up running into a different problem recently and called Ernies. The OWNER which he said was the one I was talking with on the phone told me he could not send me a quote thru email. When I let him know that I had received a quote from them before, he proceeds to ask personal questions like why i needed it emailed and why am I getting all these estimates and not doing work on it with a very rude tone of voice. When I let him know it was for myself instead of give him further explanation he then says WELL I CANT HELP YOU THERE before we end the call.
VERY UNPROFFESIONAL!!!!!