Toyota Service Center

My husband had taken my car to this dealer for a simple oil change and was delayed for three hours from 7:30 AM to 10:30 AM just for a simple oil change. He had objected to not giving his time, they didn't care and he was treated so badly that he was at the height of his anger. I think they are very rude and irresponsible. Three hours for an oil change.
Mar 29th, 2024

McKinley was wonderful he took the time to answer all of my questions very informative and very polite..
Mar 19th, 2024

Rolled into the service drive at 3:30pm on a Saturday. After waiting for a minute Willy greeted me at my car. I said I needed a waiter oil change and he got me checked in. Told me it would be approximately 1 hour. Willy is the best!
Mar 2nd, 2024

I would not give them even one star if possible. I went to this dealership for my car service and made an appointment at 7:30 in the morning. They told me It takes 1:30 to 1:40 minutes, and I also waited, and after waiting for 2:1/2 hours, I went to them, and they started making excuses in complete coolness and without apology, and I waited for about two hours. I had lost forty five minutes just to change the oil and I was very upset when I saw their irresponsibility and when I was talking to the employee there he rudely closed his office door on me and for that reason on me. He went to their manager and the manager of the service department did not care that I was delayed for about three hours to change the oil, not only did he not apologize, but he behaved rudely and completely unimportant to me. I think it is better not to waste your time in this agency and I will not visit them again I lost three hours for a simple oil change and Their prices are very expensive and they charged me one hundred and eighty dollars for a simple oil change
Mar 26th, 2024

I took my husband's car in to get serviced and let the technician know to call me when the service was completed. I even gave them my phone number and saw the technician circle it on the service paper. I waited for three hours to get a call while waiting there at the service center until finally I went to ask if my car was ready. The technician told me it had been ready "a long time ago" and that they had called my husband. I don't understand why it was so difficult to call me when I had let them know my husband wouldn't be answering (works nightshift). I also let the technician know I would be in the service center waiting area as well but instead of calling my number or coming in to let me know the car was finished they decided to waste my time again. The reason I am writing this review is because it's not the first time this has happened. If a family member or friend needs to bring in your car make sure you are having them check in every hour because the service center won't do it.
Jan 27th, 2024