West Escondido Automotive & Transmission

Great service, my vehicle was first mis-diagnosed by the Ford dealer down the street. Glad Will and his team did a second assessment and found the root cause of the problem. I would highly recommend their shop for repairs!
Apr 11th, 2024

Update 4/2024 My car is STILL running 6 months later after having the TRANSMISSION repaired at another shop. To reiterate, do not do business with this shop! I do not recommend this mechanic. I brought my car in on a tow truck on Oct. 13th for mechanical failure, my car was jerking on the road and had a horrible metal on metal grinding noise. I recieved a call on Oct 16th stating 3.7k was recommended in repairs. Myself and everyone I spoke to suggested that the symptoms sounded like transmission failure, so when WAE called and said that the issue was due to several things like the Crankshaft pulley and the axles, and listed unrelated services like a coolant leak test, carbon cleaning, airbag light fault, oil leaks and idler pulley repair, I decided to get a second opinion. I told WAE to give me a few days while i figured out what i wanted to do and that i would call them back. This was around 4pm on a weekday. I called insurance to inquire about tow services, scheduled a tow for next day and forgot to call. I own that i forgot to call, but when i DID call to inform WAE that j would be declining service and taking the car, the Service Tech Dylan, was very rude, telling me that i forgot to call and that the car wasnt ready and I could get it by the end of the day. So i said, im coming to get it now. And when i arrived, the car was ready. I asked him why he acted like it was such a big deal to have my car ready and he told me he didnt know where the service tech was. The first irritant want him making me feel stupid for forgetting to call and making it seem like my car was torn apart. I did say i would like a few DAYS, so dont tell me youd of kept the car on the service rack while you waited for me. So i took my car and dropped it at a reliable mechanic that know to be honest. Within 15 minutes of the other shop having my car, they said without a doubt that the transmission needs replacement or rebuilding, and that the noise is coming from the differential specifically. I called WAE to ask for a refund and Dylan answered, I was fine until he got a tone and said he remembered this case well. When I told him I'd like a refund and to speak with a supervisor, he continued to be rude. I told him he talks down to people, he called me rude and hung up. I called back and spoke to Matt, the Service manager and he told me that I wouldn't get a refund and that he has never had a complaint about Dylan. He said I was being defensive and I told him I wasn't meaning to be rude to him, but Dylan's tone and treatment was ridiculous. He doubled down that I didn't ask for help the right way and told me I wouldn't get a refund for their misdiagnosis. They never admitted fault and only apologized to SAY they apologized. They definitely don't mean it and dont think they did anything wrong by the service provided and the way their tech speaks to people. Do not do business here, take your car elsewhere.
Apr 11th, 2024

Good service. Quality repairs. Legit prices!
Mar 31st, 2024

Excellent service here. Help is exceptional.. Dillion especially... Just needed smog. Got me in even when very busy... Clean shop also..
Mar 28th, 2024

Outstand job. I feel ten stars Company. Doug
Mar 22nd, 2024