NIC Inc.

My relationship with NIC began when I took a job as an IT Director with a UHNW wealth management company in Beverly Hills. My manager had negotiated the SLA before I arrived and I was fortunate to inherit NICs support services to help take care of our team and the overall IT infrastructure support needs for the organization. This was the vendor relationship that I worked most closely and leaned on heavily during my time there. It was a high pressure and demanding environment and we had NIC's 24/7 support including everything from the help desk to servers, network, etc. I was in that position for over 2 years and had the opportunity to learn about their technical expertise and have interacted with many members of their team during that time. They are knowledgeable, professional and overall very helpful. The tech that I worked with most often was Joe Ruiz who was extremely helpful. Joe was able to point out blind spot areas where he thought problems may arise if we did not address them and they were always good recommendations. I also give Joe credit for his patience in helping some end users who were challenging to work with, he would always work to resolve the issue with a friendly demeanor. Some of the IT projects and day to day items we worked to implement together included: IT security: Because we were in the wealth management space this role emphasized security to ensure that we were SEC compliant. NIC helped me to lock down our internal and external networks as well as apply defense in depth strategies via group policies, patch management, incoming email filters and much more. We implemented every reasonable step to reduce the risk of ransomware attacks and setup multiple backups so we could recover quickly in the event that the worst case scenario ever happened. Setting up network fail over redundancies in case our main connection ever went down our connection would automatically flip over to a backup connection so we wouldnt lose productivity. Firewall upgrades Setting up multi-factor authentication on VPN and using Okta Checking on then replacing one of our UPS power supply batteries which would support our on prem servers in the event that we lost power to the building. VIP support for the top tier of the company Patching computers / servers and upgrades during off hours to minimize disruptions during the day. Working with our print vendor to resolve printing issues Troubleshooting bugs with our VoIP phone systems All of the above and much, much more.... I worked with them to implement many projects and I would recommend them if you need a solid, reliable and friendly IT managed service provider team to support your business. They are responsive and willing to go above and beyond in those situations where something unexpected happens.
Sep 25th, 2018

Their weekly on-site visits really make our jobs a whole lot easier.
May 6th, 2016

My experience with the NIC team is excellent. Great company, great people and I highly recommend them.
May 2nd, 2016

I cannot say enough good things about the NIC team. We initially engaged them in a Help Desk capacity, but quickly expanded our relationship as we learned more about their capabilities. Over the past two years, they have become a critical trusted partner, leading several hardware migrations, equipment relocations and software upgrades. Whether it is 3pm or 2am, they have been there for us and always provided the required resources, counsel and insight. We are very fortunate to have Mike and the NIC team as part of our team!!
Apr 13th, 2016

We have been working with NIC for almost a year now. They are an amazing company and what I like the most besides the people there, is the CEO, Mike. He is truly knowledgeable and has built a staff that always put customers first. When it comes to IT, there are always emergencies. When servers crash or your connectivity is down, this is when it matters to have great IT people that work around the clock to service your needs. As a tech company ourselves, we appreciate such high quality of service. There better than being in need of help and having a crew of experts storm in, fix, and turn everything back on. I highly recommend NIC to companies that have between 5-100 employees. If you are looking for a high quality service without the high cost of having your own IT staff, NIC is the best option.
Apr 15th, 2016