Holiday Pet Hotel

Took great care of our cats
Oct 18th, 2022

They are so good to our very energetic dog ( she always returns happy and tired ) but sometimes like most places they can be booked if you dont call ahead .
Sep 21st, 2022

My dog always has a good experience at Holiday
Aug 16th, 2022

I had the pleasure of going through the facility on a tour- the animals are well taken care of and have access to Air Conditioning and outdoor play areas, plenty of space, and the caretakers are passionate about what they do. The cat rooms are darling, and it's absolutely great that they care for more unique pets as well!
Jul 22nd, 2022

Poor customer service 1. - One of the primary reasons we chose this pet hotel - a special selling point - was for the large cat condos that provide lots of light and outdoors views. Upon arriving and taking our cats to their room, we were told that the room we specifically reserved was already taken? Instead of offering up a similar space or solution, we had to do so ourselves. Luckily, there was one room open that met the criteria we were looking for. However, this was not a great foot to start off on. 2. - Didnt send pictures of our cats after having us discuss this with the staff before checking in, during check in, and post check in when we called three separate times requesting the photos that we were promised. This is not trustworthy behavior from a professional service - this was our first time leaving our cats in the care of strangers and I now have no faith in doing so again. 3. - The hotel wouldnt stay open 5 minutes after close so that we could pick up our cats after having been away for 8 days. Extremely unaccommodating. For a place that claims they love animals and understand the human/pet relationship, you would be hope that theyd be understanding in this situation. Super disappointing! 4. + One BIG positive. They note the cats behavior, pointing out trends and any issues that could potentially flag health issues. *Keep in mind, with a service like this, all you have in trust in the people working there as you cant actually monitor whats happening with your pets behind the scenes.
Jul 18th, 2022