PAXIO

Just switched to PAXIO, met Jose at a Bond Night function, was very friendly and informative. A few days later, Angel came by and made the switch in less than 10 minutes, he was also friendly and informative, my internet is now up and running. Stay tuned for an update on speed and reliability.
Apr 8th, 2024

I was told that I would have three months free as a new user. The email from PAXIO next day only gives me one month free. I called today, the representative picked up the phone told me the same story that I can have three months free as a new user. But the original representative I talked to yesterday called me back today and reject it. She even told me that she may give me two months free if I willing to pay one year fee at one shot. Why is that? I am confused.
Mar 31st, 2024

Great service, I made a billing request and was able to receive the report in less than 24 hours.. great service!
Mar 27th, 2024

I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way. First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon. Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free. Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself. Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range. Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward. Could not recommend more highly! You won't regret giving PAXIO your business!
Mar 22nd, 2024

Very fast internet. Better than the old AT&T I had. However, its not reliable. Ive had internet outages several times a month.
Mar 14th, 2024