Ashley Store
-
3839 Emery St Suite 300
Emeryville, CA 94608 - 510-292-4339
Hours
Chamber Rating
-
Crystal Smith
Under promised and over delivered!!!!!!
Apr 10th, 2024 -
Hilda Smith
Jimmy was EXCELLENT, knowledgeable, efficient, courteous. He assisted me in making a decision. I am happy
Apr 8th, 2024 -
Candace Bailey
Very helpful with transaction
Apr 5th, 2024 -
Chase Liao
Apr 5th, 2024 -
Ashely Baldwin
Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. Its unfortunate that their systems dont support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately Im happy I got the couches I so badly wanted. Dont expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment. First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didn't call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they can't verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldn't be flagged and it shouldn't be an issue. It's as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didn't --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, I'm not sure how this store is in business. They will not contact me or answer my phone calls, really bad response from a business that failed to serve the customer. Considering reporting this store to the better business bureau. Old review: Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly. If you plan to shop at this store, reconsider.
Apr 4th, 2024
Contact Info
- 510-292-4339
- (510) 292-4339
- (510) 420-0159
Products
- ACCENT FURNITURE BEDROOM FURNITURE DINING ROOM FURNITURE HOME DECOR LIVING ROOM FURNITURE MATTRESSES OFFICE FURNITURE OUTDOOR FURNITURE TV STANDS
Services
- FURNITURE ROOM D COR RUGS LIGHTING MATTRESSES & BEDDING
Payment Methods
- AMEX
- Discover
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for Ashley Store?
A The phone number for Ashley Store is: 510-292-4339.
Q Where is Ashley Store located?
A Ashley Store is located at 3839 Emery St Suite 300, Emeryville, CA 94608
Q What is the internet address for Ashley Store?
A The website (URL) for Ashley Store is: https://stores.ashleyfurniture.com/store/us/california/emeryville/9000036741?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch
Q What days are Ashley Store open?
A Ashley Store is open:
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 8:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Q How is Ashley Store rated?
A Ashley Store has a 4.3 Star Rating from 1465 reviewers.
Hours
Ratings and Reviews
Ashley Store
Overall Rating
Overall Rating
( 1465 Reviews )Crystal Smith on Google
Under promised and over delivered!!!!!!
Hilda Smith on Google
Jimmy was EXCELLENT, knowledgeable, efficient, courteous. He assisted me in making a decision. I am happy
Candace Bailey on Google
Very helpful with transaction
Chase Liao on Google
Ashely Baldwin on Google
Second update: the regional manager eventually reached out to offer a special deal. It seems near impossible to purchase furniture over the phone if you want to order to a different billing from Ashley Furniture. Its unfortunate that their systems dont support this more because it reflects on their associates as bad customer service. Hopefully they will improve their systems or train their employees better to not accept phone orders that will end up being canceled. Our furniture did arrive with a small amount of damage that is irreparable. This has been such a nightmare but ultimately Im happy I got the couches I so badly wanted. Dont expect much from the $200 delivery you are forced to pay for because it is via a third party. The delivery did arrive on time but again, they mishandled our furniture (dropped it off the back of the truck rather than lowering it to the ground) and they also scratched a wall in our new apartment.
First Update: They canceled our order for the second time without calling us or communicating at all. I had to reach out to Sherrie via text who indicated that she was aware of the situation because their manager (Kelly) called her to tell her about it that morning. Why she didn't call US, the customers paying for and expecting the furniture NEXT WEEK, is a mystery to me. The weirdest part of this is, they say they can't verify our information with the bank. We called the bank and they never received an inquiry from Ashley Furniture and said that this transaction wouldn't be flagged and it shouldn't be an issue. It's as if this team is trying to make this the worst experience possible and trying to deliver horrible service. This place is SO sketchy, look at their reviews on all platforms and do what I didn't --- BELIEVE THEM. They are pretty telling of what you can expect from this store. Red flags everywhere, I'm not sure how this store is in business. They will not contact me or answer my phone calls, really bad response from a business that failed to serve the customer. Considering reporting this store to the better business bureau.
Old review:
Sherrie is the only reason we are attempting to complete our purchase with Ashley Furniture. After a nightmare sales experience with Jimmy and another sales associate (who had the audacity to cancel our order when I mentioned that I planned to call the store the next day to do so because they had blatantly lied to me,) this store should feel thankful for our business and even more so for Sherrie and Kelly saving the day. They were both very kind and wanted to help make the situation right. They also had the knowledge and ability to do so (so far, so good) but I will feel relieved if we actually receive our furniture. Will update this review accordingly.
If you plan to shop at this store, reconsider.
Overall Rating
Overall Rating
( 1465 Reviews )Write a Review
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