Surfside Kids Dental and Orthodontics Elk Grove

Wife made an appointment for a certain day. I received a text confirming the appointment. The day we went in, the lady said we didn't have an appointment for that day. Bad service and scheduling management. Would not recommend.
Mar 28th, 2024

HORRIBLE GUY TRIED TO FIX MY BRACKET AND RIPPED MY TEETH OUT NOW I HAVE TO GET VENEERS 10K DOLLARS DONT COME HERE
Feb 25th, 2024

I am writing a review only for the Surfside Kids Orthodontics department. Also, 1 star is for the front desk ladies, assistants, and Dr. Steven who are nice and work very hard for the patients. Here are the reasons why I gave a bad review and don't recommend any parents for the ortho services. First of all, I can only see the doctor on Wedesdays and Thursdays. Others days, I can only make a call for any questions and someone will get back to me in a day or two. Therefore, there are 12- 13 weeks waiting period between each appointment which is ridiculous. I noticed the consequences of the short staff issues since last year, but it was never 13 weeks apart. The manager informed me that there is enough staff, but then I don't understand why my daughter has to wait that long for the appointment. It used to be 4-8 weeks, but now it has become 13 weeks. I complained about it, and the manager did fix the date. However, after the treatment was done, she was given the next appointment 13 weeks later. The owner who is responsible for has not fixed the problem. My daughter has been getting the treatment since 2020, and the following year, my other 2 daughters have joined in, but I so regret that decision. Back then the orthodontist was great, and the office was running the way it should; However, ever since the owner changed, it went down pretty bad. My daughters went through 2 different orthodontists, and the short staff issue has caused delay in getting the appointments, not enough dates for an emergency appointment, and too many weeks waiting between the appointments. Almost 4 years have passed, and my first one still has 1 year or more to complete her treatment. I understand that each child varies with the time and effort to fix the problem, but 13 weeks between the appointment is absolutely ridiculous! I complained again about not being able to get an emergency appointment because otherwise, my daughters are stuck with broken parts which causes pain, stress, and delays in getting it fixed. Last time, I went in for poky brace, the front desk lady did work out to get it fixed. Maybe, they know me now as a complain lady or they are making some changes... but I am not changing my review until the appointment dates are fixed permanently. I started the treatment for my first daughter early so that she can be done before the high school year, and because of their inability to fix the issue, my daughters have to endure lots of inconveniences, pain and stress longer.. which defeated my purpose .. now I am stuck with more of calling the office to pull them out and drop them off again, dealing with unexcused or excused absences... my daughter is getting more of Ap classes next year and she can't afford to miss important classes anymore.. I am so frustrated and resent that the issues have not been fixed, and my daughters and I are stuck with the consequences of their lack of ability to run business the way it should.
Feb 12th, 2024

Jan 18th, 2024

Dec 11th, 2023