Stagecoach Restaurant

This was our first time to a Stagecoach (Elk Grove location.) It would also be our last. Before going we expected them to be busy. What we didn't expect was how we would be treated by Danielle. Upon greeting us and taking our name down she asked for my group size to which I answered with, there's 2 adults and 1 child. Danielle responded with a glare and said, "what?". I thought that was strange, but I quickly stated, there's 3 of us. Thereafter, I continued to think how odd an interaction that was, however minor it was at the time. They were busy and I happen to understand the dynamics of such a busy environment having been a director myself to a similar establishment. Having one set back was fine but things continued with other patrons involving the same person. It was obvious that she was busy but her frustration was clearly visible by having a poor attitude and being snappy to at least another patron. Shortly after we arrived, 3 other groups put their names down and we all waited. Eventually my name was called but immediately the couple that arrived after us gestured saying it's them. Well, that's ok, Tom is a common name so I could go next, I thought. This should've been a clue because we were a party of 3 and there was 2 of them. A few minutes later she comes back to take the another couple who arrived after us. At this point I knew there was something wrong but the couple being seated was a older veteran with his wife so I thought that was ok I'll just talk to her when she gets back. When she returned, she quickly greets another couple waiting and immediately said she could seat them. All while we were still sitting directly in front. Not once did she look back at us to realize we were still waiting and only focused seating from the list, even though a mistake had been made. There needs to be a level of attentiveness to patrons and her surroundings. At this point, my frustration was growing because of the lack of stewardship on display. I interrupted as she attempts to seat yet again another group. I stated that I had been missed a while ago and explained what happened. I stated how she has been rude to me and her behavior and attitude was completely unacceptable. I asked to talk to her supervisor and she responded with there isn't one available and when asked who the boss is she said it's her. She asked if I would like to talk to another supervisor, other than her and I said yes. She leaves but returns instead with a business card with only the owners name. Unless the owner also works at the restaurant, the information provided is of no use to me. We decided to leave and dine at another restaurant for which our experience there was much better. Because of how appalled my wife and I was, along with our young son, I've decided to share our experience. I will say, however, that my bad experience seemed to only be with this individual. I witnessed other workers who were much more exuberant and positive, affirming the other more positive reviews. I really hope this was just a bad day for her, but if her job is to be the first impression and face of this establishment, there needs to be some change. Our experience was unacceptable. I hope this gets to the owner and there's an appropriate response to our experience.
Apr 6th, 2024

Tasty food with healthy portions. Good, friendly service. Clean bathrooms. With such a diverse crowd and community, I suggest diversifying decor to represent the diverse history of western/cowboy culture. History is chock full of Black/Native/Female cowboys. It would be welcoming to see it represented in the decor.
Apr 5th, 2024

Very nice atmosphere and very friendly waitress. The hostess who sat us and checked us out wasn't very friendly. But the waitress was. The food was good!
Apr 3rd, 2024

Delicious go to for breakfast.
Mar 28th, 2024

Mar 25th, 2024